• Spanish Call Center Representative - Social…

    Robert Half Office Team (San Diego, CA)


    Description

    • Bilingual Call Center / Social Services Resource Agent

     

    Non-Profit Organization – Contract to Hire

     

    Start: Early 2026 | Fully Onsite to Start | Hybrid Available Once Hired Permanently

     

    We are partnering with a local non-profit dedicated to supporting individuals and families in need. We are seeking compassionate, patient, and service-driven individuals who want a long-term opportunity in social services and genuinely enjoy helping people.

     

    This is a contract-to-hire role with the opportunity to transition into a permanent position. Once permanent, employees may shift into a hybrid schedule based on performance and program needs.

     

    • Position Overview

     

    You will handle high-volume inbound calls from community members seeking assistance across a wide range of basic-need and support services. You’ll provide information, referrals, and guidance while ensuring every caller feels supported and understood. This is an excellent role for someone who is resourceful, empathetic, and passionate about helping vulnerable populations.

     

    • Key Responsibilities

    + Assist callers looking for emergency or temporary shelter, including situations involving safety concerns or housing instability.

    + Provide information on longer-term housing programs, affordability options, and rental support resources.

    + Offer general guidance related to tenant questions, rights, and navigating housing challenges.

    + Support callers seeking medical or mental health services, low-cost clinics, and general wellness programs.

    + Provide information on crisis support, counseling options, and public health resources.

    + Guide callers through community assistance programs for utility discounts, bill help, or energy-saving upgrades.

    + Explain available programs for households with medical or financial hardships needing additional support.

    + Document calls clearly and accurately while following established protocols.

    Requirements

    What We’re Looking For

     

    + Someone with a genuine interest in social services who wants to make a difference.

    + Strong communication and active listening skills.

    + Ability to stay calm, professional, and empathetic during difficult calls.

    + Prior customer service, call center, nonprofit, or case management experience is helpful but not required.

    + Comfortable learning a variety of community-based programs and resources.

    + Bilingual Spanish is a must have!!

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .