"Alerted.org

Description We are looking for a skilled Desktop Support Analyst to join our team in Bronx, New York. In this Contract-to-Permanent position, you will provide technical assistance and ensure smooth functionality of desktop systems and related technologies. This role offers the opportunity to work in a dynamic environment within the non-profit sector, contributing to impactful organizational goals.

Responsibilities:

• Provide technical support for desktop systems, ensuring timely resolution of hardware and software issues.

• Manage Active Directory accounts, including creation, modification, and troubleshooting.

• Oversee asset management processes to track and maintain IT equipment inventory.

• Utilize Microsoft Excel to generate reports and analyze data for system performance.

• Assist with the deployment and maintenance of computer hardware and peripherals.

• Respond to user inquiries regarding technical issues, offering clear and efficient solutions.

• Collaborate with team members to implement updates and upgrades to desktop systems.

• Maintain documentation of IT support procedures and resolutions for future reference.

• Ensure compliance with organizational policies and security protocols when handling technology.

• Communicate effectively with stakeholders to provide updates on support activities. Requirements • Experience in providing desktop support in an environment that requires attention to detail.

• Proficiency in managing Active Directory accounts and related tasks.

• Knowledge of asset management practices for IT equipment.

• Strong skills in Microsoft Excel for reporting and data analysis.

• Familiarity with computer hardware installation, troubleshooting, and maintenance.

• Effective communication skills to interact with users and team members.

• Ability to work independently and solve technical issues promptly.

• Commitment to adhering to security standards and organizational policies. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .