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Chief Operating Officer

About the Organization Welcome to HRDC, where you'll find us working to improve our neighbors' lives by building a better community in Bozeman, Livingston and Southwest Montana. We invite you to become part of our HRDC family whether you need help or are able to provide help.

We believe in building a better community through supporting our neighbors across Southwest Montana with nearly 50 different programming initiatives.

HRDC exists to instill hope, develop resources, design solutions, and change lives.

We envision a place where poverty has no impact because opportunity and quality of life are equally afforded to everyone.

EOE Statement HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding. Not all prohibited bases will apply to all programs and/or employment activities.

All are encouraged to apply. At HRDC IX , we value lived experience and nontraditional backgrounds. Studies have shown that people are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.

Open Date 11/26/2025

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Exempt

Location Market Place

Description

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General Summary of Purpose of this Position:

Through a strategic vision guided by the objectives of the organization, the Chief Operations Officer (COO) will lead the organization’s programmatic functions, ensuring efficiency, effectiveness, and compliance across all programs. Reporting directly to the CEO, the COO will oversee the delivery of programming, including all aspects of customer service, compliance, case management, and day-to-day operations across our core service delivery locations in Bozeman and Livingston, playing a pivotal role in advancing HRDC’s mission.

Programming:

+ Directly manage and optimize the organization's programming functions

+ Lead the development, implementation, and evaluation of programs and services for effectiveness in meeting the needs of HRDC's target population

+ Perform analytical, technical, and administrative functions within a complex, diverse programming environment.

+ Work closely with the finance team and directors to develop and monitor budgets related to programming

+ Utilize data analytics and performance metrics to evaluate the effectiveness of program efforts, identifying areas for improvement and optimization that help us be good stewards of our public, private, and donated resources.

+ Identify potential operational risks and develop strategies to mitigate them, ensuring continuity of operations and safeguarding HRDC's reputation and assets

+ Ensure consistency in program delivery standards across all programs and service locations

+ Align programs around a shared outcome framework to effectively measure customer, program and organizational success

+ Align programming with the organizational strategic direction and shared community collaborative goals

+ Adapt programming to each community’s unique needs and assets

Compliance and Regulation

+ Ensure compliance with relevant laws, regulations, and ethical standards governing social services program delivery, maintaining the highest standards of integrity and accountability

+ Identify potential operational risks and develop strategies to mitigate them, ensuring continuity of operations and safeguarding HRDC's reputation and assets.

+ Responsible for monitoring and maintaining compliance across programs with all State, Federal, and private regulations or laws as well as organizational policies. This includes monitoring funding and programmatic changes.

Team Leadership

+ Provide strong leadership to department heads and team members, fostering a collaborative and supportive work environment conducive to professional growth and high performance.

+ Staffing the team with talent and capacity.

+ Foster collaboration and communication among departments to streamline processes, maximize resource utilization, and achieve organizational goals.

+ Collaborate with external partners including businesses, community organizations, government agencies, and other stakeholders to develop strategic partnerships that support HRDC's mission and goals.

+ Formulate strategic direction in keeping with the overall organizational mission, steward resources and relationships

Customer Service

+ Responsible for ensuring consistency of customer service delivery across locations and communities

+ Develop and maintain communication channels and cohesion among service delivery sites

+ Developing and implementing strategies to enhance customer satisfaction, handling escalated customer inquiries or complaints, and maintaining positive relationships.

+ Identifying areas for improvement in customer service processes, procedures, and policies, and implementing changes to increase efficiency and enhance the overall customer experience.

+ Tracking and analyzing key performance indicators (KPIs) such as customer satisfaction scores, response times, and resolution rates, and taking actions to address any performance gaps.

+ Liaising with other departments such as resource development, marketing, and case management to ensure a seamless customer experience across all touchpoints, and effectively communicating customer feedback and insights to relevant stakeholdersto set the organization up for longevity and stability.

+ Lead and mentor a team of professionals, fostering a culture of excellence, collaboration, and continuous learning.

This position is currently accepting applications.