"Alerted.org

**Job Family:** Customer Services

**Req ID:** 484893

Pioneering in America, from the first mile tothe last. This is what drives us.

For more than

160 years, Siemens has been an integral provider of infrastructure,

electrification, and transportation solutions in the United States. Rail

systems must do one thing above all: run. With modern maintenance solutions –

from diagnostics to data-based action recommendations, from quick delivery of

replacement parts to strategically planned modernization – we ensure your

systems' highest reliability and availability: **100% Railability** . We are

constantly developing new, intelligent mobility solutions that increase the

availability of infrastructure for society, optimize route usage and create a

new quality of travel.

Good service

means we are there for our partners and customers when they need us – and

beyond. That is because we define ourselves by what we do. Every day, every

hour, every minute. We help our customers move the world.

_“We’re proud to be Great Place to Work® certified—areflection of our commitment to creating an environment where innovationthrives and every voice matters. Apply today and be part of shaping the futurewith us!”_

Position Overview

Siemens Mobility Customer Service seeks an experienced

Instructional Designer to join the Mobility Academy team to develop

comprehensive training programs that equip Field Service Technicians and

customer maintenance teams to safely service and maintain Siemens locomotives

and coaches. In this role, you'll balance hands-on course development with

strategic management of external vendors to create a range of blended learning

solutions. You'll partner with engineers and subject matter experts to

translate complex vehicle systems (propulsion, brake, electrical, HVAC, safety,

digital interfaces) into engaging, practical learning content that technicians

can confidently apply in the field. This

position can be located remotely in the US with preference to be located near a Mobility facility.

+ Partnerwith field service leadership, product engineers and SMEs Conduct systematicneeds analysis, job task analysis, and gap analysis; work with leadership toprioritize learning initiatives.

+ Designcomprehensive curriculum frameworks, course sequencing, prerequisitestructures, and progressive learning pathways for different roles.

+ Designand develop instructor-led courses, e-learning modules, micro-learning videos,job aids, and hands-on training exercises for Field Service Technicians andcustomer maintenance teams.

+ Authorcontent using Articulate Storyline and other authoring tools.

+ Createinstructor-led facilitator guides for our trainers and facilitate"train-the-trainer" sessions.

+ Writeinstructional requirements and design specifications for vendors.

+ Overseevendor project management, timelines, budgets, quality assurance and useracceptance testing of deliverables.

+ Participatein occasional site visits to service depots to observe maintenance proceduresand collect content for training development as needed.

+ Designquizzes, competency assessments, knowledge checks, and post-trainingevaluations; analyze assessment data and recommend content improvements.

+ Ensurecompliance with regulatory requirements.

+ Maintaintraining documentation, version control, content libraries, and instructionaldesign standards/templates for consistency.

To thrive in this role, you have:

+ Certificate,Associate, or Bachelor's degree in Instructional Design, Adult Education,Learning Technology, or related field with 2+ years of technical trainingdevelopment experience; OR High School Diploma / GED with 4+ years ofprofessional technical training design experience with demonstrated expertisein eLearning authoring and course building.

+ Demonstratedability to build professional-quality courses with eLearning authoring tools (e.g.Articulate Storyline, Adobe Captivate, Camtasia or equivalent).

+ Abilityto adapt instructional approaches for different experience levels (entry-leveltechnicians through advanced specialists).

+ Proficiencyin Microsoft 365 (Word, PowerPoint, Excel, etc.).

+ Experiencewith Learning Management Systems (LMS) for content deployment and learnermanagement.

+ Experiencemanaging external vendors relationships for training development projects (e.g.,RFP process, scope and project management, quality assurance, etc.).

+ Excellentcommunication, presentation, and interpersonal skills; ability to partnereffectively with technical experts.

+ Strongorganizational skills and ability to run multiple projects.

+ Settingyou apart from others would be the ability to break down complex mechanical andelectrical systems into clear, memorable learning experiences.Having a background in rail, publictransportation, automotive, aerospace, or heavy equipment maintenanceindustries is preferred with knowledge of locomotive and coach propulsionsystems, braking systems, electrical architecture, and digital train controlinterfaces.Direct experience designingand building training for locomotives, coaches, rail vehicles, or similarcomplex transportation or technical equipment would be a plus.Basic to proficient experience withsimulation authoring tools (e.g., Unity, Unreal Engine, etc.).Project management experience or PMP/CAPMcertification and experience building training in a regulated environment wouldbe great.

Physical Demands

This

role is primarily remote with occasional travel (estimated 10% annually) to

Siemens Mobility offices or customer depots. When on-site, you may be required

to:

+ Walkthrough locomotive and coach interiors – navigate confined spaces, climb stairsand ladders, duck under low overhead clearances, and move through cabins,engine compartments.

+ Observemaintenance procedures – stand for extended periods in shop environments whilewatching technicians work on equipment, systems, and components at variousheights

+ Gatheror support vendor gathering of training content – hold, operate, or assist withcamera equipment (including 360-degree cameras) to photograph and videolocomotives/coaches from multiple angles and positions; may require standing onladders, platforms, or maintenance stands to collect overhead or elevatedsystem details

+ Workin shop environments – be exposed to typical maintenance depot conditionsincluding noise, vibration, temperature variations, dust, and potential shophazards; ability to wear personal protective equipment (PPE) as required byfacility safety protocols

No

significant physical demands beyond standard office work for remote duties.

Why you'll love working for Siemens!

+ Freedom and healthy work-life balance– Health, Dental,Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1.

+ We believe thateach member of our team is accountable for making decisions, solvingproblems, and taking actions that contribute to long-term impact andfinancial success.

+ We do the rightthing. We stand for green innovations and meaningful solutions with impacton customers, ecosystem partners, society, and environment.

+ We are front-runnersin digitalization and building platforms. Therefore, we are hiringambitious forward-thinkers who want to have a real impact.

+ Solve the world's most significant problems – Be partof exciting and innovative projects.

+ Opportunities tocontribute your innovative ideas and get paid for them. Take advantage ofour Tuition Reimbursement program, Mentor Programs, and your developmentthrough online learning. We operate daily with a growth mindset - that'swhy Siemens consistently ranks on the **Fortune World's Most AdmiredCompanies** list!

+ Employee perks and discounts in addition to our 401kmatch and generous Paid Time Off.

Applicants must

be legally authorized for employment in the United States without needing

current or future employer-sponsored work authorization.

\#LI-LS1

\#LI-Remote

$81,600.00 $114,852.00

**Organization:** Mobility

**Job Type:** Full-time

**Category:** People & Organization