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Primary Purpose

This role drives delivery of the product roadmap to ensure provision of world-class products and services, with a focus on CRM capabilities powered by Microsoft Dynamics 365. The Director will ensure business results of revenue growth, profitability, employee growth and retention, and client satisfaction. They will work towards enhancing user experience and efficiency by developing ability to rapidly deliver enhancements and assess and deploy new solutions and services – particularly within the CRM D365 ecosystem. This role evaluates and resolves barriers related to business and technical feasibility, ensures design optimization, and supports troubleshooting of production issues. Develops and maintains a solid knowledge of the needs of customers, clients, competitors and the industry. Identifies potential new product opportunities, develops business cases and analyzes feasibility. Works cross-functionally across the enterprise to ensure alignment in design, technology, product development, and vendor strategy.

This is a hybrid position requiring 3 days a week onsite at our headquarters in Newton, MA.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, **you’re the difference** .

Essential Functions/Responsibilities

+ Lead product vision and strategy with a strong emphasis on CRM D365 capabilities

+ Identify opportunities to enhance CRM functionality and customer engagement through D365

+ Prioritize CRM-related requirements based on market needs to support the overall product roadmap

+ Maintain and communicate the CRM roadmap, including enhancements, status, and priorities to all stakeholders.

+ Conduct financial analysis and develop business cases as needed.

+ Work with QA, Development, PMO, Implementation, Training, Support and Marketing to execute release activities.

+ Acquire a deep understanding of the business and industry and keep abreast of competitive offerings

+ Develop and execute effective approaches for gathering feedback, product and market research.

+ Provide support and coaching to Product Managers to ensure that product solutions are meeting end user and business requirements, to ensure that work is prepared for collaborative teams in a complete and timely manner and to ensure that product management tools and processes are effectively implemented and managed.

+ Ensure that critical information and updates are shared with team of Product Managers.

+ Evaluate effectiveness and return of enhancements after launch based on established SLAs and success measures and propose adjustments as needed.

+ Collaborate across lines of business to maximize enhancements for all products

Minimum Qualifications:

+ 5 years Product Management experience, 5 years leadership experience

+ Experience in managing CRM solutions, preferably Microsoft Dynamics 365

+ Bachelor’s degree

Preferred Qualifications:

+ Deep understanding of CRM D365 architecture, customization, and user experience

+ Strong analytical and problem-solving skills, especially in CRM data and workflows

+ Goal-oriented, must be able to demonstrate success meeting and exceeding business objectives.

+ Strong analytical and problem-solving skills, ability to use data to spot and address risks and opportunities.

+ Direct management experience of three person or larger teams required

+ Knowledge and practical experience of product development life cycle and agile development methodology is required

+ Knowledge and practical experience of mobile product development, including iOS and Android preferred

+ Ability to align key stakeholders toward a common goal, drive results and facilitate change

+ Experience negotiating with vendors and ability to manage external relationships

+ Self-starter with ability to drive decisions and lead projects from start to finish

+ Exceptional decision-making, prioritization, and time management skills.

+ Strong written and verbal communication skills.

+ Ability to build and maintain business relationships across all organizational levels, i.e. peers, vendors, clients

+ Adaptability to work in a fast-paced and constantly changing environment.

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, _you’re the difference_ .

Compensation:

The annual salary for this position is between $132,000-$178,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

This position is also eligible for a bonus and RSUs.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical, dental, and vision insurance

+ Paid vacation, sick, holiday, and parental bonding leave

+ 401(k) retirement plan

+ Long-term and short-term disability insurance

+ Life insurance

+ Money-saving discounts and financial planning tools

+ Tuition assistance and education coaching

+ Caregiving support and resources for the children and adults in your family

+ Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. _Come build a brighter future with us_ .

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights (https://www.eeoc.gov/poster#:~:text=For%20printing%20/%20posting%20in%20the%20workplace) , Family and Medical Leave Act (FMLA) (https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf) and Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf) .

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected] . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.