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Customer Service Representative

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Customer Service Representative

Salary

$40,123.20 - $46,134.40 Annually

Location

Brighton, CO

Job Type

Temporary 3

Job Number

07245

Department

Facilities & Fleet Management

Opening Date

11/26/2025

Closing Date

12/10/2025 4:30 PM Mountain

Our Mission

To responsibly serve the Adams County community with integrity and innovation.

EEO

Adams County is an equal opportunity employer. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status, marital status or any other legally protected characteristic.

Position classification

Onsite -- Job duties and expectations require employee to be regularly scheduled onsite.

+ Description

+ Benefits

+ Questions

What Success Looks Like In This Job

To provide outstanding customer service to the Citizens, visitors and employees of Adams County in person as well as over the phone. The ideal candidate will be a forward-thinking team player with excellent communication and people skills. Additional administrative duties may be expected with this position.

The anticipated hiring range for this role is $19.285/hour - $22.178/hour. The full range for this position is $19.285/hour - $26.999/hour.

Examples of Duties for Success

+ Answer incoming calls for Adams County, provide proper call routing, and provide responses to customer inquiries.

+ Receive visitors; direct them to agencies, departments and/or individuals.

+ Operate and manage switchboard telecommunications and computer equipment.

+ Perform clerical duties such as word processing and filing.

+ Perform other related duties and responsibilities as required.

Qualifications for Success

+ Principals and processes for providing customer service.

+ Modern office methods and procedures.

+ Active listening, being able to give full attention to and understanding customer communication and inquiries.

+ Clear and concise communication, both orally and in writing.

+ Operation of telecommunication equipment including switchboard equipment.

+ Use of PC office automation applications.

+ Development of positive and harmonious working relationships with those contacted in the course of work.

+ Ability to think independently and use sound judgement

+ Follow oral and written instructions.

+ Ability to sit for long periods of time.

+ Ability to sit, stand, walk, kneel, crouch, squat, stoop, reach, push, pull, twist, climb and lift 25lbs.

+ Ability to communicate in Spanish highly desirable but not required

More Qualifications for Success

+ Experience: Two (2) years experience in PBX, switchboard, customer service representative or call center operations, as well as operation of a PC utilizing office automation applications.

+ Education and Training:

+ High school diploma or GED equivalent.

+ Additional specialized training in customer service and telecommunications is desirable.

+ License or Certificate: None.

+ Background Check: Must pass a criminal background check.

Adams County complies with Colorado’s Job Application Fairness Act (“JAFA”). JAFA prohibits employers from asking individuals to disclose their age, date of birth, or dates of school attendance or graduation on an initial employment application. However, additional application materials such as certifications and transcripts containing this information may be required for certain positions; if such additional materials are requested, applicants may redact information that identifies the applicant’s age, date of birth, or dates or attendance or graduation.

Employees in this benefit class are eligible based on the number of hours worked and the duration of employment.

Employees who work within the parameters below are eligible to participate in the 457b deferred compensation plan:

+ Duration - 3 months or less

+ Weekly Hours - Any

+ Break in Service Requirement - 13 weeks

+ Lactation friendly certified workplace

OR

+ Duration - Up to 12 months

+ Weekly Hours - 29 or less hours

+ Break in Service Requirement - 13 weeks

Employees who work within the parameters below are eligible to participate in the the medical plan for the employee and child(ren) only as well as the 457b deferred compensation plan:

+ Duration - At least 3 months and up to 12 months

+ Weekly Hours - 30 or more

+ Break in Service Requirement - 13 weeks

+ Lactation friendly certified workplace

01

Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position.

+ Yes, I understand and agree

+ Yes, I understand but disagree.

02

This role requires at least two (2) years of experience working in customer service, PBX/switchboard operations, or a call center environment, as well as operation of a PC utilizing office automation applications. Do you meet this requirement?

+ Yes

+ No

03

This role requires a High school diploma or GED equivalent. Do you meet this requirement?

+ Yes

+ No

04

Are you proficient in using computers and standard office software (such as Microsoft Office or similar applications)?

+ Yes

+ No

05

Are you able to sit for long periods and occasionally lift up to 25 pounds as required for this position?

+ Yes

+ No

06

Are you able to communicate effectively and professionally with customers in person and over the phone?

+ Yes

+ No

Required Question

Employer

Adams County

Address

4430 S. Adams County Parkway, Suite C4000BBrighton, Colorado, 80601-8213

Website

http://www.adcogov.org/current-career-opportunities

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