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Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

**Develop faster** - with our commitment to the best professional development.

**Perform better** - as part of a high-performance, empowering culture.

**Shape an industry** - with a market leader that continues to drive innovation.

**Make a difference** -by helping improve oral health worldwide.

Scope of Role

We are looking for an experienced and talented IT System Administrator to join our team in Richardson, TX. This individual will be responsible for providing technical support and daily administration for application servers, networking equipment, servers, PC hardware, telephones, cabling, and connectors. They will be resonsible for maintaining system logs and instructing the users in the basic of PC and network functions. This person must follow corporate guidelines for network access, purchasing policies, and security. The individual must have excellent customer service skills and the ability to document work through the Dentsply Sirona ticket system.

Responsibilities for Employment

+ Provide advanced customer service and technical support to end-users for hardware and software to identify root cause, and provide technical support

+ Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary

+ Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures

+ Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data

+ Provide guidance and explain policies and procedures to IT support staff and end-users

+ Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly

+ Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed

+ Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments

+ Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution

+ Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers

+ Implement security policies and protocols

+ Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current

+ Review and evaluate new hardware and software products; recommend the implementation of new products

+ Create, track, and maintain reports and provide updates to management

+ Assist in tracking and maintaining hardware and software inventory; interact with vendors

+ May mentor, train, and direct the work of other staff members and/or student workers

+ Active Directory User Management (Creations, Terminations, Attribute Modifications, Group Memberships)

+ Advanced knowledge of Microsoft M365 Products (Outlook, Office, Teams, SharePoint, Yammer, Planner, OneDrive)

+ Maintain full compliance with all corporate network Standards and SOPs as well as all SOX and FDA Part 11 guidelines.

+ Install, configure, and maintain personal computers, servers, Ethernet networks, network cabling, printers, and other related equipment and devices.

+ Investigate user problems, identify the source of the issue and implement the solution.

+ Manage and maintain system backups of critical network resources.

+ Review and implement lifecycle management of servers, key network systems, and associated hardware to ensure maximum performance.

+ Prioritize and Implement standard services

+ Create and update site documentation

+ Identify and implement opportunities to improve hardware and software systems

+ Determine timeframes and manage/oversee completion for major IT projects including system updates, upgrades, migrations, expansions, and outages

+ IS Application – Corporate provided - troubleshoot all issues and coordinate issue resolution with application provider

+ Manages local IT budget

+ Troubleshoot client login issues to determine and resolve the reported problem (Account, Connectivity, and Cisco VPN)

+ Troubleshoot telephone and VOIP issues

+ General Windows Troubleshooting (Reboot, Cleanup, Drivers, Patching)

+ Troubleshoots network connectivity issues (WIFI, LAN, Internet Provider)

+ Data Center management

+ Manage. Rack, wire, and provides console access to Cisco Switches

+ Depending on the needs of the company, the employee may be entrusted with and asked to perform other tasks related to his/her competence.

+ Server Administration for site specific servers.

+ Adheres to Dentsply Sirona IT Policies

+ Additional responsibilities as assigned.

+ Train customers on new devices and technologies

**Education:** Bachelor's degree in Computer Sciences or a related field preferred, or combination of an equivalent education and work experience.

Years and Type of Experience

+ 4+ years of experience within IT/Technical environment

Key Required Skills, Knowledge and Capabilities

+ Cisco knowledge and certification a plus; Microsoft Certification (preferred)

+ Advanced (C1)

+ Internationally and culturally aware

+ Strategic focus with the ability to also operate tactically when needed

+ Exceptional Analytical thinking with effective judgment and decision-making capabilities

+ Patience with users and ability to remain calm

+ Strong written and verbal communication skills

+ Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent

+ Interpersonal skills that function to create connections and positive experiences for customers

+ Technological skills specific to the company’s products and trouble-shooting practices

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected] ([email protected]) . Please be sure to include “Accommodation Request” in the subject.