• Logistics IT Analyst

    Watco Companies LLC (Lowell, AR)


    Start a Watco Career and Discover the Difference

     

    Keep the world’s supply chain moving. That’s what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you’re at one of these locations or in a support-services role, there’s one thread that ties everyone together. We’re all on the same team. One Watco (https://www.youtube.com/watch?v=QQwRouo2A04) .

    Here’s what you can expect from Watco:

    + Award-winning culture recognized by Forbes and Newsweek

    + Competitive compensation and benefits (https://www.watco.com/benefits/)

    + Leadership and development programs offered through Watco University

    + Career advancement opportunities

    Job Summary

    The Logistics IT Analyst provides advanced application-level support for software systems under limited supervision. This role leverages in-depth knowledge of transportation brokerage operations to design data requirements, configure and maintain system functionality, and ensure application security. The analyst is responsible for system analysis, reporting, auditing, and documentation to support reliable and efficient business operations.

    Essential Duties and Responsibilities

    • Evaluate organizational and customer needs to recommend appropriate software solutions

    • Investigate, plan, configure, implement, and monitor software systems to meet business requirements

    • Maintain software system control tables and ensure compliance with security protocols

    • Work with Corporate IT Security to ensure best practices and Company protocols are employed

    • Provide training and guidance to employees and customers on software procedures and best practices

    • Troubleshoot and resolve software issues, providing timely on-call support as needed

    • Analyze IT issues and implement effective solutions to ensure operational continuity

    • Manage the delivery of systems, solutions, and business processes in line with project timelines or enhancement requests

    • Ensure consistency and standardization of software solutions across all business units

    • Identify opportunities for system improvements and collaborate on developing solutions to enhance business performance

    Qualifications

    IT professional skilled in planning, implementing, and troubleshooting software solutions. Experienced in developing user documentation, delivering training, and providing effective support. Strong organizational abilities with a focus on customer service and problem resolution.

    Skills and Abilities

    • Reads, analyzes, and interprets complex documents.

    • Experience with EDI, APIs, and other forms of electronic data exchange

    • Responds effectively to sensitive inquiries and complaints

    • Writes and delivers persuasive speeches, articles, and presentations on complex topics to management and boards

    • Applies mathematical and statistical methods, including variance analysis, correlation, sampling, and factor analysis

    • Defines problems, analyzes data, interprets technical instructions, and draws valid conclusions

    Education

    • Bachelor's degree or equivalent; or at least one year related experience and/or training; or equivalent combination of education and experience