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Under the direction of the Regional Director, Patient Access, the manager directs, evaluates, controls, and organizes the staff and functions of the assigned Patient Access Department. This position manages the oversight and implementation of the patient access programs by identifying, planning, implementing and monitoring initiatives to improve efficiency, reduce errors, and drive towards best practice. This position will focus on improving business processes within their functional area and the overall patient accounting areas with goals of adding revenue, reducing costs, increasing efficiency, eliminating waste, defects, and other non-value added or duplicate efforts, with a continuous focus on improved customer experience.

1.

Manages the daily function through both direct supervision of staff, as well as managing Supervisors who have responsibility for many aspects of daily operations.

2.

Implement standardized processes to Best Practice, responsible for setting and tracking metrics for quality and productivity.

3. Responds promptly, professionally and courteously to all customers’ needs.

4.

Contributes to continuous quality improvement efforts and practices cost effective measures.

5.

Monitors and controls staff performance to include quality, quantity and timeliness.

6.

Assesses and adjusts staffing as needed and makes recommendations for departmental structure and ongoing staffing levels based on workload.

7.

Interviews, selects, orients, and trains new staff.

8.

Prepares, schedules, assigns work, controls attendance, maintains time records and authorizes overtime.

9.

Interprets and assures adherence to McLaren Health Care and department policies, procedures and work standards.

10.

Ensures that all employees adhere to department policies and procedures.

11. Assists the Regional Director in the development of the annual budget; also monitors departmental expenses monthly and addresses variances from budget as appropriate