• Coordinator - Communications & Collections 2

    Louisiana Department of State Civil Service (Baton Rouge, LA)


    Coordinator - Communications & Collections 2

     

    Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5155349)

     

    

     

    Coordinator - Communications & Collections 2

     

    Salary

     

    $1,971.67 - $4,250.00 Monthly

     

    Location

     

    Baton Rouge, LA

     

    Job Type

     

    Unclassified

     

    Job Number

    R00111348

    Department

     

    LSU-Baton Rouge

     

    Opening Date

     

    11/26/2025

     

    Closing Date

     

    12/12/2025 12:59 AM Central

     

    + Description

    + Benefits

     

    About this Job

     

    This is an unclassified position in the Bursar Operations division of LSU Office Accounting Services. This position participates in the registration activities performed year-round by Bursar Operations for a student and faculty/staff population of 35,000+ customers. This position will enhance in-house collection efforts on student accounts prior to being sent to a 3rd party collection agency. This position will engage in campus engagement and work with various departments to better position student success. This position will assist the Manager with website updates and maintenance, social media posts, email communication, and chatbot updates and maintenance.

    Minimum Qualifications

    Minimum Qualifications: Bachelor's degree

    LSU is committed to creating an inclusive space where our employees feel valued for their skills and uniqueness. If you do not meet the minimum qualifications as listed, but have significant experience within the major job responsibilities, we welcome your application.

     

    Job Duties and Other Information

     

    30% Provides assistance to students, parents, and departments regarding the registration process and general account inquiries. Assistance is provided daily by phone, email, virtually, and in-person. Must be able to interpret a customer's record, give a complete and accurate explanation of the account, and, if needed, refer the customer to the appropriate department for further explanation, information, and resolution. Assist Manager with daily monitoring and response [email protected].

     

    30% Serve as Bursar contact for Navigate appointments with students and parents. Provide guidance on account balances and available options for current and prior semester balances. Engage in collections campaigns (calls, emails, and follow-ups) and handle incoming collection calls for students with outstanding prior balances and provide options to clear balances to prevent submission of account to collections. Attend training sessions on better collection practices and communication strategies.

     

    30% Participate in orientation activities and outreach campaigns to provide information for students and parents. Assist Enrollment Management, Financial Aid, Admissions, and other departments on enhancing student success. Assist with developing informational items for students and staff to utilize. Assist manager with website updates, social media posts, Parent & Family newsletter, and other various informational media.

     

    10% Other duties assigned by management.

     

    Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

    As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

    Insurance Coverage More information can be found at https://info.groupbenefits.org/

    Parental Leave– Up to six weeks paid parental leave

    More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

    Holidays and Leave – State employees receive the following paid holidays each year:

    + New Year's Day

    + Martin Luther King, Jr. Day,

    + Mardi Gras,

    + Good Friday,

    + Memorial Day,

    + Independence Day,

    + Labor Day,

    + Veteran's Day,

    + Thanksgiving Day and Christmas Day.

    ***** Additional holidays may be proclaimed by the Governor

     

    State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

     

    Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

     

    + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

    + Teacher's Retirement System of Louisiana (www.trsl.org),

    + Louisiana School Employees Retirement System (www.lsers.net), among others

     

    Employer

     

    State of Louisiana

     

    Address

     

    For agency contact information, please refer to

     

    the supplemental information above.

     

    Louisiana State Civil Service, Louisiana, 70802

     

    Phone

     

    (866) 783-5462

     

    Website

     

    http://agency.governmentjobs.com/louisiana/default.cfm

     

    Please verify your email addressVerify Email