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IT TECHNICAL SUPPORT ANALYST 1, 2 or 3

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IT TECHNICAL SUPPORT ANALYST 1, 2 or 3

Salary

$3,895.00 - $7,011.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

215262

Department

DOS-Secretary of State

Opening Date

11/26/2025

Closing Date

12/10/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

The mission of the Secretary of State's office is to serve the public by meeting its legal responsibilities of collecting, securing, and communicating information that enhances commerce, ensures the integrity of Louisiana's elections, and preserves, presents, and makes accessible government information essential to Louisiana's operations and its recorded history.

This position is in our Information Technology Help Desk team, where you will provide essential end-user support for various hardware components, as well as both in-house developed and commercial off-the-shelf software solutions.

Minimum Qualifications

Three years of experience in information technology; OR

Six years of full-time work experience in any field plus one year of experience in information technology; OR

An associate's degree in information technology plus one year of experience in information technology; OR

A bachelor’s degree plus one year of experience in information technology.

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=175450) .

Job Duties and Other Information

Job Duties:

+ End user support for both hardware and inhouse/commercial software

Ideal Skills:

+ Ability to use computer in daily work assignments.

+ Ability to communicate politely with user community.

+ Ability to communicate technical issues to a non-technical person.

+ Ability to lift 50 pounds for equipment purposes.

+ Ability to walk, push, pull, bend, kneel, stretch, stoop, etc. in order to prepare, install, and maintain computer equipment.

+ Ability to use analytical skills and solve problems.

+ Ability to communicate in person, by phone and in writing.

+ Ability to meet deadlines.

Position-Specific Details:

Appointment Type: Probational or Promotional

Career Progression: This position may be filled as an IT Technical Support Analyst 1, 2 or 3

Division: Information Technology / One (1) vacancy

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. *

Contact Information :

For further information about this vacancy, contact:

Ashley Rathcke, HR Specialist

Secretary of State Nancy Landry

Human Resource Division

P. O. Box 94125

Baton Rouge, LA 70804-9125

[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

Do you have twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field?

+ Yes

+ No

02

If you answered yes to the above question, please list your qualifying hours below in the following format: Course, hours, institution. If you answered no, enter N/A. (Ex. CS 100 – Intro to Computer Science – 3 hrs - LSU)

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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