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Position Information

Functional TitleIT Analyst - IT Customer Solutions

Recruitment Category TypeStandard

Functional CategoryInformation Technology

GradeIT.14

FLSA StatusExempt

Requisition Number26-0103

Number of Vacancies1

Job LevelStaff

Job CodeN/A

Job Description Summary

Organization NameIT Application Services

Reports toDivision Manager, IT Customer Solutions

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryRegular

Position End Date (if temporary)

Work Schedule

Monday – Friday

9:00 – 5:00 PM EDT

Position LocationLaurel

Position Summary Information

General Summary

This is a non-merit system, long-term contract position. This opportunity is open to current WSSC Water employees only.

TheIT Analyst – IT Customer Solutionswill work closely with the Application Managers toprovide detailed reports, analytics, metrics, meeting notes, collaboration support, and presentationsutilizing excellent analytical skills, strong attention to detail, and experience in data analysis, project management, and collaboration tools. The IT Analyst will also provide insights and recommendations to help the IT department make good, informed decisions.

Essential Functions

+ Collects and analyzes data to create detailed reports, dashboards, and metrics to track the performance of IT projects, initiatives, and resources

+ Attend and document meetings with managers, create meeting notes, and track action items to ensure follow-through on key decisions and initiatives

+ Collaborates with IT team members to develop and maintain project plans, timelines, and budgets

+ Provides support for collaboration tools, such as Teams, including managing channels, creating templates, and ensuring information is up-to-date and easily accessible

+ Creates and delivers presentations that clearly communicate complex data and analysis to a variety of audiences

+ Develops and maintains an understanding of current and emerging technologies that could impact the IT department’s operations and goals

+ Provide ad-hoc support to managers as needed

Other Functions

+ Tracks, monitors, controls, and reports on proposed major departmental activities and projects at a high-level to ensure all communications are properly conveyed

+ Performs detailed fact gathering, data compilation, analysis and report writing on budgets, organizations, personnel staffing, operations, and administrative systems

+ Stays current with emerging trends and technologies and tools; makes recommendations for new tools and technologies as necessary

+ Develops and maintains documentation, ensuring all information is accurate and current • Performs other related duties as assigned

Work Environment And Physical Demands

Business casual office setting

Required Knowledge, Skills, And Abilities

+ Extensive knowledge of the principles and methods of data collection, analysis and compilation

+ Ability to write clear concise reports, memoranda, directives, and letters

+ Ability to develop clear and concise department metrics reports

+ Ability to develop solutions leading to intuitive understanding of a concept or idea

+ Ability to plan, assign and coordinate the work of others

+ Ability to establish and maintain effective working relationships with internal and external contacts

+ Ability to effectively communicate complex information to technical and non-technical audiences

+ Skill in collecting IT department metrics and reporting

+ Excellent analytical and problem-solving skills

+ Strong attention to detail and ability to manage multiple tasks and priorities

+ Proficiency in Microsoft Excel, PowerPoint, and other data analysis and presentation tools

+ Ability to work independently and as part of a team in a fast-paced, dynamic environment

Minimum Education, Experience Requirements

+ Bachelor’s degree

+ 3+ years experience supporting IT teams with data collection and analysis

OR

+ High School diploma (or equivalent)

+ 7+ years experience supporting IT teams with data collection and analysis

Additional Requirements

Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter

Preferences

+ Hands-on experience in metrics reporting for IT department

+ Knowledge of ITIL

+ Graduate certificates and/or degree(s) in information technology

Salary$96,952 - $165,081

Posting Detail Information

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date12/17/2025

Open Until FilledNo

Special Instructions to Applicants

NOTE :This opportunity is open to current WSSC Water employees only.

Additional Information

All applicants selected will be subject to drug screening and a background check/verification.

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Will you, now or in the future, require sponsorship for employment visa status?

+ Yes

+ No

+ Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?

+ Yes

+ No

Applicant Documents

Required Documents

+ Resume

Optional Documents

+ Cover Letter/Letter of Application