• Resort Operation Host - Presentation

    LEGOLAND (Winter Haven, FL)


    What you'll bring to the team

    ROLE SUMMARY

    As a Resort Operations Host - Presentation member at LEGOLAND Florida Resort, you will play a crucialrole in ensuring the cleanliness and overall appearance of the park. Your responsibilities will includemaintaining public areas, restrooms, and attractions to provide a safe and enjoyable experience for bothour guests and employees. You will work both independently and as part of a team to uphold the higheststandards which requires a strong work ethic and attention to detail.

    KEY RESPONSIBILITIES

    Zonal Operation:

    • You will work in a specific zone within the resort, completing different key custodial functions toensure smooth operations and excellent guest service while promoting company values.

    • Maintain high standards of cleanliness and presentation across the resort, including trash

     

    management and restroom upkeep.

     

    • Sweeping, mopping, and vacuuming public areas.

    • Emptying trash bins and ensuring proper disposal of waste.

    • Cleaning and sanitizing surfaces, including benches, tables, and handrails.

    • Regularly cleaning and sanitizing restrooms.

    • Replenishing supplies such as toilet paper, soap, and paper towels.

    • Addressing any restroom-related issues promptly.

    • Providing directions and information for guests when needed.

    • Responding to guest requests for cleaning or assistance.

    • Maintaining a friendly and helpful demeanor.

    • Identifying and reporting any maintenance issues or safety hazards.

    • Ensuring walkways and public areas are free of obstacles and spills.

    • Performs opening and closing routines as defined by the operating procedures.

    • Liaison leadership team to resolve any resort wide guest issues.

    Health & Safety:

    • Maintaining health and safety protocols, handling incidents or accidents, and suggesting safetyimprovements.

    • Work effectively in busy environments with high noise levels. Work effectively under pressure insituations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safeoperation.

    WORK ENVIRONMENT, PHYSICAL DEMANDS

    • Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces.

    • Exposed to wet and/or humid conditions.

    • May be exposed to food allergens.

    • Intermittent and prolonged sitting, standing, and walking to move about the resort and interact

     

    with guests.

     

    • Visual acuity sufficient to read written materials, to complete paperwork activities, and to

     

    properly complete safety procedures.

     

    • Hearing sufficient to communicate with individuals in person and via device.

     

    Qualifications & Experience

    EXPERIENCE AND QUALIFICATIONS

    • Previous experience in custodial services or commercial cleaning is preferred but not required.

    • Strong attention to detail and ability to work independently with minimal supervision.

    • Excellent communication and collaboration skills.

    • Must be willing to work flexible hours, including evenings, weekends, and holidays to supportpark operations.

    • Attendance is a mandatory function of this job.

     

    Benefits

     

    Pay Range

     

    USD $14.00/Hr.

     

    Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/10570/resort-operation-host---presentation/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-FL-Winter Haven_

    **Job ID** _2025-10570_

    **Employment Type** _Part-Time_

    **Offer/Contract Type** _At Will (US Only)_

    **Location Name** _LEGOLAND Florida_

    **_Job Locations_** _US-FL-Winter Haven_