• Resort Operations Host - Attractions

    LEGOLAND (Winter Haven, FL)


    What you'll bring to the team

    ROLE SUMMARY

    Become a part of the excitement at LEGOLAND Florida Resort as a Resort Operations Host - Attractions! Inthis role, you'll be responsible for ensuring the safe and efficient operation of our thrilling rides andattractions. You'll play a key role in creating memorable experiences for our guests by providing excellentcustomer service and maintaining high safety standards.

    KEY RESPONSIBILITIES

    Zonal Operation:

    • You will work in a specific zone within the resort, ensuring smooth operations and excellent guestservice while promoting company values.

    • After training and clearance, you will maintain attraction efficiency to minimize queue times andmaximize throughput, delivering exceptional guest experiences.

    • Ensure the safety of guests by enforcing attraction rules and restrictions, such as height and weightrequirements. Provide clear instructions to guests about safety procedures.

    • Assist guests in entering and exiting attractions, ensuring they are properly secured before the ridestarts. Address any concerns or questions guests may have and provide a positive experience.

    • Be familiar with emergency procedures in case of an accident or malfunction. Know how to handlesituations correctly and where to find emergency equipment.

    • Performs opening and closing routines as defined by the operating procedures.

    • Communicate effectively with other operators, supervisors, and resort employees to ensuresmooth operations. Follow instructions and work as part of a team.

    • Liaison leadership team to resolve any resort wide guest issues.

    Health & Safety:

    • Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety

     

    improvements.

     

    • Work effectively in busy environments with high noise levels. Work effectively under pressure in

     

    situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe

     

    operation.

    WORK ENVIRONMENT, PHYSICAL DEMANDS

    • Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces.

    • Exposed to wet and/or humid conditions.

    • Intermittent and prolonged sitting, standing, and walking to move about the resort and interactwith guests.

    • Visual acuity sufficient to read written materials, to complete paperwork activities, and to

     

    properly complete safety procedures.

     

    • Hearing sufficient to communicate with individuals in person and via device.

     

    Qualifications & Experience

    EXPERIENCE AND QUALIFICATIONS

    • Preferred experience in a guest-facing role such as a commercial or theme park environment.

    • Excellent communication and collaboration skills.

    • Ability to achieve certification on rides, in general attractions and safety requirements and parksafety as well as basic emergency procedures.

    • Ability to handle high-stress situations calmly and effectively.

    • Basic math and computing skills are preferred.

    • Must be willing to work flexible hours, including evenings, weekends, and holidays to supportpark operations.

     

    Benefits

     

    Pay Range

     

    USD $14.00/Hr.

     

    Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/10569/resort-operations-host---attractions/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-FL-Winter Haven_

    **Job ID** _2025-10569_

    **Employment Type** _Part-Time_

    **Offer/Contract Type** _At Will (US Only)_

    **Location Name** _LEGOLAND Florida_

    **_Job Locations_** _US-FL-Winter Haven_