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Victim Services Supervisor

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Victim Services Supervisor

Salary

$68,674.95 - $114,767.44 Annually

Location

VA 23502, VA

Job Type

Special Project w/Retirement

Job Number

13647

Department

Police

Division

Police - Civilian

Opening Date

11/26/2025

Closing Date

12/8/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The Norfolk Police Department is committed to representing one of the most diverse cities in the region. Norfolk is home to over 244,000 residents including an array of social, economic, and ethnic groups. It is the Norfolk Police Department’s mission to recruit, attract, and maintain a diverse work agency that will represent our city, citizens, and the communities we serve.

The Norfolk Police Department is seeking to hire a Victim Services Supervisor. This position directs the overall operations and staff of a comprehensive and complex systems-based victim services program. Directs the day-to-day operations, plans and develops policies, procedures, and programs to accomplish goals and objectives. Oversees and performs managerial, consultative, technical, and administrative work. Develops and recommends strategic plans and new program initiatives and directs and prepares annual budgets. Performs other job-related duties as required.

Essential Functions

Provides functions to include but not limited to:

+ Directs subordinate staff, including hiring, training, performance evaluation, disciplinary actions and dismissals, ensuring activities are consistent with policies, procedure, laws, regulations, goals, and objectives. Creates opportunities for improved performance, learning and development of staff, and identifies and addresses problems or conflicts. Directs and participates in the planning, developing, and establishing of goals and objectives. Develop strategic plans, policies, and programs to accomplish the goals and objectives.

+ Directs the service delivery and program operations. Oversees establishing procedures and priorities and monitors activities and assignments to achieve desired results. Resolves problems. Direct and develop annual program budget. Administers approved budget and oversees expenditures. Prepare proposals for grant funding or funding continuation, as required.

+ Understands, upholds, assists with education and exercise of, and ensures integration of victim’s rights per statutory and constitutional laws into program and departmental responses. Evaluates effectiveness of programs and operations and develops new and modified initiatives to improve effectiveness. Directs implementation and monitoring of new and existing programs. Provides high-level technical guidance, policy interpretation, and guidance for application of appropriate procedures to managers and other staff.

+ Represents the organization and collaborates with governmental and public agency representatives, community outreach and advocacy groups, service providers, and others. Plans, develops, and directs a variety of community development and community organizing activities. Identifies and resolves service gaps and barriers, promotes interest in programs and services.

+ Develops and participates in training and education programs for victim services staff, social service providers, community organizations, and others.

+ Prepares periodic reports, financial analysis, and statistical reports on program activities, results, and performance. Attends appropriate departmental meetings and represents victim services philosophy agency wide.

Education/Experience

Work requires professional level of knowledge which is acquired in a Master’s degree level of study or equivalent in social and behavioral sciences, criminal justice administration, or a directly related field.

Experience in crisis and trauma intervention. Experience in management of grant funding. Experience in program administration and personnel management.

Additional Information & Requirements

Valid driver’s license; First Aid; Requires ability to obtain National Crime Information Center/Virginia Crime Information Network (NCIC/VCIN) certification and First Aid certification

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

03

Do you currently possess a valid driver’s license?

+ Yes

+ No

04

Please indicate the major(s) and/or minor(s) for your completed degree(s). Select all that apply.

+ Social/Behavioral Sciences

+ Criminal Justice

+ Counseling

+ Psychology

+ Social Work

05

How many years of full-time equivalent professional-level experience do you have in social work, criminal justice, juvenile justice, education or counseling do you possess?

+ I have no experience

+ I have less than 1 year of experience

+ I have 1-3 years of experience

+ I have 3-5 years of experience

+ I have more than 5 years of experience

06

How many years of full-time equivalent professional-level experience do you have counseling and working with victims of crime?

+ I have no experience

+ I have less than 1 year of experience

+ I have 1-3 years of experience

+ I have 3-5 years of experience

+ I have more than 5 years of experience

07

How many years of full-time equivalent professional-level experience do you have working in system-based victim advocacy field?

+ I have no experience

+ I have less than one year of experience

+ I have 1-3 years of experience

+ I have 3-5 years of experience

+ I have more than 5 years of experience

08

How many years of full-time equivalent professional-level experience do you have supervising others?

+ I have no experience

+ I have less than 1 years of experience

+ I have 1-3 years of experience

+ I have 3-5 years of experience

+ I have more than 5 years of experience

09

Are you fluent in other languages besides English?

+ Yes

+ No

10

Please list the languages and your proficiency in the language (in terms of speaking, reading, and writing)(this information must be included on the job application to be considered). If you marked No, please indicate N/A.

11

Please briefly explain your experience in developing, administering, and controlling operational or program budgets (this information must be included on the job application to be considered). If you have no experience, please indicate N/A.

12

Please briefly explain your experience in reviewing and evaluating unit operations, ensuring compliance with goals, regulations, and guidelines (this information must be included on the job application to be considered). If you have no experience please indicate N/A.

13

Please briefly explain your experience as a primary resource for staff, providing guidance on operational or programmatic issues (this information must be included on the job application to be considered). If you no experience, please indicate N/A.

14

This position requires the incumbent to establish and maintain effective working relationships with victims and/or witnesses and their families, departmental staff, law enforcement officers, attorneys and community agencies. Incumbent must be able to relate to a wide variety of individuals from different socio-economic, cultural, and ethnic groups. Are you able to meet this requirement?

+ Yes

+ No

15

Are you able to meet the requirements of an on-call response and be enroute to a callback assignment within 30 minutes of notification?

+ Yes

+ No

16

Are you able to meet the requirements to work evening hours to meet the needs of crime victims?

+ Yes

+ No

17

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

18

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

19

A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?

+ I have been convicted of a felony

+ I have been convicted of a misdemeanor

+ I have been convicted of a felony and a misdemeanor

+ I have not been convicted of a felony or a misdemeanor

20

If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.

21

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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