• Order Fulfillment Manager

    Insight Global (New York, NY)


    Job Description

    We are seeking an Order Fulfillment Manager to oversee the lifespan of our customers’ orders as they make their way through our in-house production factory. The Order Fulfillment Manager is responsible for the success of our order execution and must be a self-motivated, and detail-oriented individual who learns quickly, is an expert communicator but just as comfortable in a spreadsheet, and always has the customer in mind. The right candidate has experience in e-commerce, team management, data analysis and preferably the jewelry industry.

     

    Salary 110-120k

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Minimum 3-5 years of Customer Service preferably within an e-commerce environment.

     

    Minimum 2 years in a management role, managing a small but agile team

     

    Obsessed with service and the customer experience.

     

    Works with urgency and clarity

     

    Accustom to working between multiple systems where you need to synthesize information and translate it into action

     

    Ability to multitask and work independently with precise detail and follow-up reporting

     

    Ability to use KPIs and data to manage and improve processes

     

    Excellent communicator and strong interpersonal skills

     

    Data-driven with a facility for numbers

     

    Experience in the jewelry industry Local to Manhattan