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Job Description:

The Clinical Care Coordinator is a patient-centered role focused on supporting comprehensive care management. This position

provides exceptional customer service, proactive patient outreach, and administrative support to clinicians and care teams.

Responsibilities include managing inbound and outbound calls to schedule appointments, using analytics to close care gaps, and

coordinating resources to address socioeconomic barriers. The Care Coordinator also assists with scorecard initiatives by working

with assigned care providers’ program metric, conducts outreach for high-risk patients based on medical record metrics and

contract obligations, and supports office-based care interventions that improve outcomes and reduce costs. This role plays a key

part in resolving patient issues, documenting requests, and ensuring timely follow-up in collaboration with clinic teams.

MUST LIVE IN COLORADO

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont and Washington.

This position is day shift with holidays off, no evenings or weekends, Normal Monday to Friday with varying hours from 6:30 to 5 Pm.

NO on call requirements.

Essential Functions

+ Works closely and collaboratively with clinic teams; leads and participates in provider huddles to share patient-level data and receive guidance on next steps to improve outcomes.

+ Functions as part of the interdisciplinary care management team.

+ Consults with the care team to coordinate preventive care and reduce unnecessary utilization.

+ Acts as a liaison between patients and clinics by delivering high-quality customer service and resolving outstanding issues or concerns.

+ Supports patients in accessing care and understanding their condition(s).

+ Assists patients through transitions of care and facilitates handoffs between care teams.

+ Manages and updates patient information in the electronic medical records system.

+ Coordinates patient appointments and referrals.

+ Maintains expertise in community resources and connects patients to appropriate services to help overcome socioeconomic barriers.

+ Supports providers and practice teams in office-based care delivery interventions that lead to cost savings and improved health outcomes.

Skills

+ Patient Navigation & Coordination

+ Value-Based Programs

+ Computer Literacy

+ Medical Terminology & Conditions

+ Detail-Oriented

+ Communication Skills

+ Collaborative Care

+ Organizational Skills & Time Management

+ Problem-Solving & Critical Thinking

+ Empathy & Compassion

Minimum Qualifications

+ Graduate of a Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) program **OR** successful completion of a Medical Assistant Program from an accredited institution (program verification required).

+ Current Licensed Practical Nurse (LPN)/Licensed Vocational Nurse (LVN) in the state of practice **OR** national MA certification from one of the following:

+ Registered Medical Assistant (RMA) of AMT

+ National Certified Medical Assistant (NCMA)

+ Certified Clinical Medical Assistant (CCMA)

+ Certified Medical Assistant (CMA) of the AAMA

+ Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

+ Excellent customer service skills.

+ Strong problem-solving and critical thinking skills.

+ Proficient in medical terminology and understanding of medical conditions.

Physical Requirements:

Physical Requirements

+ Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, and identify equipment and supplies.

+ Frequent interactions with patient care providers, patients, and visitors that require verbal communication as well as the ability to hear and understand spoken information, alarms, needs, and issues quickly and accurately—particularly during emergency situations.

+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.

+ May be expected to stand in a stationary position for an extended period of time.

+ For roles requiring driving: Expected to drive a vehicle, which requires sitting, seeing, and reading signs, traffic signals, and other vehicles.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$21.88 - $33.77

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.