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Vacancy Title: Senior Deskside Engineer - Houston

Vacancy Location: Houston, Texas, US

Engagement Type: Permanent, Full-Time

Your Company

Survitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That is why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme

The Role:

Here at Survitec, we are currently recruiting for a Senior Deskside Engineer to join our team based in Houston, Texas.

Survitec Group Houston is seeking a detail-oriented candidate with strong communication skills. Our Information Technology team is responsible for defining, providing, maintaining, optimizing, and expanding the business solutions that support global operations, communications, data collection and management, decision-making, and customer relationship management. The department also ensures the protection of our business, customer, and personal data.

We are re-structuring our IT Service Management team across the globe and are recruiting for an experienced Deskside Support Engineer to support our global infrastructure. Aligned to group technology and reporting to the Head of End user Services, you will be a key member of a team responsible for supporting regional infrastructure and stakeholders, whilst having input to our IT roadmap. Are you ready to drive continuous improvement? join us in making a difference!

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.

This is not just another job; this is your career.

What You Can Expect from the Role

Key Responsibilities:

• Support the Survitec global infrastructure - acting as a technical escalation point and collaboration source to our partners and vendors

• Stakeholder management for all Survitec sites within the region

• Line management responsibilities for the regional support team (not required in Americas)

• Assisting with IT projects, such as system upgrades, migrations, backups, etc.

• Respond to IT support requests from staff and customers via phone, email, or chat

• Document IT procedures, policies, and best practices

• Monitor and maintain IT inventory, security, and performance

• Troubleshoot and resolve hardware, software, network, and system issues

• Install, configure, and update IT equipment and software in region

• Provide training and guidance to users on how to use IT tools and applications

• Collaborate with other IT staff and external vendors as needed

• Remain current regarding IT trends and developments

Skills

• Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid), Exchange, Office and endpoint management (Intune & SCCM).

• Ability to troubleshoot and resolve hardware, software, network, and system issues.

• Project or line management experience

• Demonstrated ability to work effectively in a team environment

• ITIL certification or experience

• Excellent communication, customer service, and interpersonal skills

• Experience of Service management tools eg ServiceNOW, SysAID etc

• Willingness to learn new skills and technologies

• At least three years of experience in IT support or similar role

• Knowledge of MS Windows operating system, Microsoft Office

• Ability to troubleshoot and diagnose IT issues and provide solutions

• Attention to detail, accuracy, and quality

• Ability to work under pressure and meet deadlines

Desirable:

• Understanding in key infrastructure processes including capacity management, patch management, change management and performance reporting

• Network management including LAN & WAN technologies

• Outsourced Supplier management

• Manufacturing industry experience desirable

Why You Should Work for Us

• Professional Development Opportunities

• Additional day off to celebrate your birthday

• Employee Assistance Programme

• Workplace Reward & Recognition scheme

• Health, Dental, Vision Long-Term Disability and Life Insurance Cover

• Retirement Benefit (401k plans - match up)

• Bi-weekly Pay Date

• 12 fully paid statutory holidays

• Up to 80-160 hrs annual leave (Depending on length of service)

How to Apply

To Apply, please click the Apply button and submit your application via our website.

Career site (csod.com)

Please note, we do not accept direct applications via email, nor do we accept speculative CVs from recruitment agencies.

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.

Senior Deskside Engineer

EMPLOYMENT TYPE: Permanent

JOB DESCRIPTION

Senior Deskside Engineer

Information Technology

The Information Technology family provides, maintains, optimises and expands the business systems needed to support business operation, communication, data collection and management, decision making and management of customer relationships. It innovates and digitally transforms business process. It safeguards our business, customer and personal data

Job Summary

Aligned to group technology and reporting to the Head of End user Services, you will be a key member of a team responsible for supporting regional infrastructure and stakeholders, whilst having input to our IT roadmap.

Duties and responsibilities

• Support the Survitec global infrastructure - acting as a technical escalation point and collaboration source to our partners and vendors

• Stakeholder management for all Survitec sites within the region

• Line management responsibilities for the regional support team (not required in Americas)

• Assisting with IT projects, such as system upgrades, migrations, backups, etc.

• Respond to IT support requests from staff and customers via phone, email, or chat

• Document IT procedures, policies, and best practices

• Monitor and maintain IT inventory, security, and performance

• Troubleshoot and resolve hardware, software, network, and system issues

• Install, configure, and update IT equipment and software in region

• Provide training and guidance to users on how to use IT tools and applications

• Collaborate with other IT staff and external vendors as needed

• Remain current regarding IT trends and developments

Skills

• Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid), Exchange, Office and endpoint management (Intune & SCCM).

• Ability to troubleshoot and resolve hardware, software, network, and system issues.

• Demonstrated ability to work effectively in a team environment

• Excellent communication, customer service, and interpersonal skills

• Willingness to learn new skills and technologies

• Ability to troubleshoot and diagnose IT issues and provide solutions

• Attention to detail, accuracy, and quality

• Ability to work under pressure and meet deadlines

• Understanding in key infrastructure processes including capacity management, patch management, change management and performance reporting

• Network management including LAN & WAN technologies

• Outsourced Supplier management

Values

Drive, Collaboration, Innovation, and Resolve - are the foundation of our culture. They guide our actions, shape our decisions, and define how we work:

Drive: We are driven by powerful passion. We take bold action and live our purpose with unwavering commitment.

Collaboration: We break down silos and bring our talents together to realise our ambitions with collective strength and accountability.

Innovation: We have a pioneering spirit to push the boundaries and create value by challenging convention and always improving.

Resolve: We are agile, pro-active problem solvers who anticipate change and transform challenges into opportunities.

As a proud member of the team Trusted to Protect Lives, you'll be empowered to make a real difference.

We aim for excellence in everything we do.

Experience and qualification

• Project or line management experience

• At least three years of experience in IT support or similar role

• ITIL certification or experience

• Experience of Service management tools eg ServiceNOW, SysAID etc

• Manufacturing industry experience desirable