"Alerted.org

Position Number: 000516

Department: Human Resources (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

LOA Operations 50%

+ Oversee daily LOA operations, including case management, consulting, processing, and employee communication.

+ Ensure consistent application of LOA policies and procedures across the organization.

+ Lead and participate in cross-functional meetings with Benefits, Payroll, Employee Relations, Legal, Workers’ Compensation, and LOA teams to align policies, resolve issues, and drive initiatives.

+ Maintain the Kronos LOA module, ensuring data integrity and timely transaction processing.

+ Manage benefits billing for employees on leave, directing staff to track and complete related transactions.

+ Administer benefits for employee/dependent deaths, as well as bereavement and community service leave programs.

+ Monitor the HR ticketing system to ensure timely and accurate responses to LOA requests.

Training and Leadership 25%

+ Partner with the Benefits Director on strategic initiatives, policy development, documentation, and improvements.

+ Deliver training and presentations for employees and managers on benefits programs and updates.

+ Provide backup support to the Benefits Director when unavailable.

+ Offer empathetic, solutions-focused guidance on complex benefit cases, balancing compliance with employee well-being.

+ Address employee questions by interpreting benefit policies and procedures.

Compliance and Reporting 10%

+ Monitor regulatory changes and compliance to ensure adherence to federal, state, and University guidelines, HIPAA guidelines.

+ Manage specified annual reporting requirements (e.g., bereavement, voluntary shared, parental, and bonus leave), and support Annual Personal Leave Offer, and Leave Attestation.

Supervision 10%

+ Recruit, lead, and evaluate a team of two LOA staff.

+ Set goals, develop work plans, and monitor performance.

+ Provide coaching, training, and motivation to staff.

+ Foster a collaborative and positive work environment.

Other Essential Duties as Assigned 5%

+ Benefit / HR related projects.

Minimum Experience / Education:

+ Bachelor’s degree in public administration, human resources, business administration, or related field, and 5+ years of professional work experience in benefits administration, including LOA and compliance, or equivalent combination of education and experience administering benefit programs may be considered.

+ Strong knowledge of federal and state leave laws (i.e., FMLA ).

+ Exceptional communication, facilitation, and interpersonal skills.

+ Proficiency in HRIS systems and advanced Excel skills, including vlookups, pivot tables, and data analysis.

+ Prior direct supervision/management experience and proven ability to manage sensitive situations with discretion and professionalism.

Preferred Education Skills and Experience:

+ Proven leadership and project management skills.

+ Ability to excel in a fast-paced, highly regulated environment with multiple stakeholders, working independently when needed.

+ Public sector experience preferred.

+ Strong problem-solving and time-management abilities.