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Job Title: Client Engagement Specialist

Job Description

Collaborate closely with team members on group initiatives, including financial projects and customer success efforts. Build strong partnerships with internal stakeholders to align strategies and drive organizational goals. Identify areas to expand existing customer accounts. Work with the marketing team to follow up on qualified leads and support targeted outreach campaigns. Learn from customer interactions to refine approaches and strengthen long-term relationships.

Responsibilities

+ Collaborate on group initiatives, including financial projects and customer success efforts.

+ Build partnerships with internal stakeholders to align strategies and achieve organizational goals.

+ Identify opportunities to expand existing customer accounts.

+ Work with the marketing team on qualified lead follow-ups and targeted outreach campaigns.

+ Learn from customer interactions to refine approaches and strengthen relationships.

Essential Skills

+ Business Development

+ Customer Success

+ Customer Service

+ Clinical laboratory knowledge

Additional Skills & Qualifications

+ Bachelor's degree required

+ Customer service experience

+ Strong understanding of laboratory and clinical processes

+ Familiarity with regulatory and compliance standards including FDA, ISO, cGMP, and OSHA

Work Environment

Hybrid flexibility and this role includes some travel. Enjoy a supportive and collaborative team environment with constant access to leadership. We provide competitive compensation, excellent benefits including employer-paid life insurance, long-term disability plans, and a 401(k) with employer contribution. Additional benefits include paid time off, employer-paid AD&D, extended illness benefits, an employee assistance program, shift differentials, and various voluntary supplemental insurances.

Job Type & Location

This is a Permanent position based out of San Antonio, TX.

Pay and Benefits

The pay range for this position is $62500.00 - $72500.00/yr.

• Competitive salary• 100% Employer Paid Life Insurance• 401(k) with Employer Contribution• 100% Employer Paid Long-term Disability Plan• Paid Time Off (PTO)• 100% Employer Paid AD&D• Extended Illness Benefits (EIB)• 100% Employer Paid Employee Assistance Program• Shift Differentials• Group Health Medical Plan with prescription coverage• Paid Holidays• Variety of Voluntary Supplemental Insurances• Incentive Compensation Plan• Voluntary Dental Coverage• Educational Assistance Program• Voluntary Vision

Workplace Type

This is a hybrid position in San Antonio,TX.

Application Deadline

This position is anticipated to close on Nov 30, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.