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Overview

Do you want to work directly with end-users to create impactful AI experiences? Come join Microsoft’s Customer Experience team, where your research insights will guide the agentic AI solutions that empower the sales department at Microsoft. Our collaborative team works closely with other organizations to drive a transformative revolution in sales, service, and support enterprise applications within Microsoft and beyond.

As a Senior UX Researcher, you will work directly with sales personnel at Microsoft, developing a deep understanding of their needs, and then working with cross-discipline partners to position that foundational knowledge at the center of product ideation and design. You will iteratively shape new AI and agentic experiences by rigorously testing user expectations and business impact. Working with product partners, you will combine qualitative and quantitative data to inform product decisions, and to represent the voice of the user.

This position is based at the Redmond campus with 3 days per week work in the office and 2 days per week work from home. Relocation assistance is available.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

+ Conduct research that identifies and clarifies who the user is, including critical parts of their context in order to inform product strategy and user experience direction, as well as key customer needs, jobs to be done, and user journeys.

+ Contribute to the data-driven formation of the solution and its alignment to customer needs by partnering with product management, design, and engineering, and by leading generative research to inform problem framing.

+ Collaborate with team to create well-formed user experience goals, signals, metrics, and criteria, and to hold team accountable to take a multi-dimensional view into user experience health and measurement.

+ Assess user insights along user journey from awareness, through adoption, and retention, and address different parts of the funnel as appropriate, leveraging both quantitative and qualitative data.

+ Apply experience check points to ensure accountability of product quality and inform product strategy, leveraging a combination of user experience testing methodologies.

+ Proactively identify and prioritize research needs and potential problem areas that need to be researched, and then create and drive plans for research studies and/or programs.

+ Stay up to date with the latest trends and technologies in generative AI.

Qualifications

Required Qualifications:

+ Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience

+ OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience

+ OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience

+ OR equivalent experience.

Preferred Qualifications:

+ Experience with AI agent development and prompt fine tuning.

+ 3+ years relevant domain experience on highly technical product spaces within technology sector

+ 3+ years experience in research methods impacting both product direction and detailed experience design

+ Demonstrated success in customer-facing roles

+ Organizational skills & track record of driving research programs at scale

UX Research IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)