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Overview

Small, Medium, Enterprises & Channel (SME&C) and Digital Sales are the common global scale engines across Microsoft Customer and Partner solutions group, helping customers digitally transform their business to drive superior outcomes leveraging our partner ecosystem. You will collaborate with your colleagues in region and digitally to achieve our objectives while embracing our culture of diversity, wellbeing, sustainability, and learning. If you love customers and digital solutions, join us and see the value we create for customers, partners, and each other.

As a Senior Director, Digital Cloud Solution Architect, you will lead a team of DCSAs (Digital Cloud Solution Architects) and Cloud Solution Architects (CSA) that covers Americas to deliver on the promise of Azure and assist customers in achieving their digital transformation goals.

This opportunity will allow you to develop:

+ Leadership and coaching skills of the DCSAs to deliver a successful customer transformation aligned to business needs.

+ Enhance cross-team collaboration skills by supporting the sales team’s quota.

+ Enhance communications skills managing a geographically dispersed organization.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

+ understanding of business model and role changes, and coaching your team to contribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.

+ You will care for your team by engaging in skills and capability discussions, understanding each team member's unique talents, and building a skill mix that aligns with business goals and the aspirations of team members.

+ You will coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success and lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improve experience and value realization and engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth.

+ You will analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio and drives expansion of our Solutions and Support business and create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support, Consumption and Usage aspects of your practice.

+ You will manage your team’s performance against business measures and delivery excellence expectations for your portfolio of customers and projects, applying a data-driven approach to your prioritisation and decision-making.

+ You will lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes.

+ You will lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoft products, Solutions and Support and coach your team to understand the Support Catalog and how to leverage the offerings.

+ **Other:** Embody our Culture (https://careers.microsoft.com/v2/global/en/culture) and Values (https://www.microsoft.com/en-us/about)

Qualifications

Required/minimum qualifications

+ Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR Relevant certifications from Microsoft or competitive platforms AND 7+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR 10+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR equivalent experience.

Additional or preferred qualifications

+ Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 15+ years experience in technical architect, consulting, design and implementation, and/or sales OR equivalent experience.

+ 5+ years people management experience.

Digital Cloud Solution Architecture M6 - The typical base pay range for this role across the U.S. is USD $74.90 - $133.27 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $97.31 - $145.96 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)