• Incident Manager

    TEKsystems (Richmond, VA)


    Description

    - This clients Command Center is seeking a highly skilled and experienced Incident Manager to lead the response to high-impact technology incidents across the enterprise.

     

    - This role requires a strategic generalist with strong leadership, communication, and coordination skills to manage complex incidents and drive resolution across multiple lines of business.

     

    - The ideal candidate will have experience in enterprise-level incident management, executive communications, and cross-functional coordination, preferably within a financial services or similarly regulated environment.

    Responsibilites:

    - Lead real-time response efforts for critical technology incidents impacting business operations.

     

    - Facilitate bridge calls and coordinate resolution efforts across application, infrastructure, and support teams.

     

    - Deliver clear, concise, and timely communications to stakeholders, including executive-level reporting.

     

    - Assess incident severity, business impact, and root cause using monitoring tools and system logs.

     

    - Maintain detailed documentation of incident timelines, actions taken, and resolution outcomes.

     

    - Ensure compliance with incident management policies, governance standards, and escalation protocols.

    Qualifications:

    - Proven experience in enterprise-level incident management, command center operations, or technology operations.

     

    - Strong understanding of ITIL and IT service management (ITSM) principles.

     

    - Proficiency with tools such as ServiceNow, JIRA, Microsoft Teams, and enterprise monitoring platforms.

     

    Skills

     

    Itil, Incident management, Incident response

     

    Top Skills Details

     

    Itil,Incident management,Incident response

     

    Job Type & Location

     

    This is a Contract position based out of Richmond, VA.

    Pay and Benefits

    The pay range for this position is $38.08 - $38.08/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Richmond,VA.

     

    Application Deadline

     

    This position is anticipated to close on Dec 3, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.