• Member Outreach Representative

    TEKsystems (Seattle, WA)


    Member Outreach Representative

     

    Schedule: Monday–Friday, 8:00 AM – 5:00 PM

     

    Employment Type: Contract (2 months)

    About the Role

    We are seeking a Member Outreach Representative to join our team in a fully remote capacity. In this role, you will make outbound calls to members, assist with scheduling Annual Wellness Visits, and ensure they understand their health plan benefits. You will also help assign primary care providers, transition pharmacy items, and provide exceptional customer service to support member retention.

    Key Responsibilities

    + Make approximately 50 outbound calls per day to schedule wellness appointments.

    + Educate members on their health plan benefits and available resources.

    + Assist with assigning primary care physicians and pharmacy transitions.

    + Resolve member inquiries and complaints via phone and written communication.

    + Maintain compliance with HIPAA and protect patient health information at all times.

    Required Qualifications

    + Experience: Minimum 2 years in an insurance call center OR

    + Minimum 1 year in a health plan or healthcare delivery system

    + Education: High School Diploma or equivalent.

    + Strong communication, problem-solving, and organizational skills.

    + Ability to multitask in a fast-paced environment.

    + Computer proficiency and comfort with remote tools.

    Preferred Qualifications

    + Knowledge of medical terminology, insurance processes, and Medicare.

    + Familiarity with appointment scheduling systems.

    Remote Work Requirements

    + Hardwired internet connection with 20 Mbps download / 8–10 Mbps upload.

    + Quiet, private workspace to protect sensitive information.

    + Ability to join virtual meetings with the camera on.

    What We Offer

    + Competitive hourly pay.

    + Employee perks and discounts.

    + Opportunities for contract extension or permanent placement based on performance.

    + Professional development and career growth.

     

    Apply today to make a meaningful impact by helping members access the care they need!

     

    Job Type & Location

     

    This is a Contract position based out of Seattle, WA.

    Pay and Benefits

    The pay range for this position is $22.00 - $24.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully remote position.

     

    Application Deadline

     

    This position is anticipated to close on Nov 29, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.