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BluePearl Pet Hospital is currently hiring a Service Practice Manager for our Rehabilitation only Practice!

+ Are you a passionate leader who is ready to make a difference?

+ Do you have excellent time management, follow through and organizational skills?

+ Do you love building successful teams who provide premier customer service and patient care?

As the Service Practice Manager, you will:

+ Partners with Medical Director to create and maintain a high performance, Clinician-driven culture within the hospital.

+ Serves as a champion of the unified mission and vision of BluePearl in all daily interactions, ensuring the hospital’s commitment to remarkable patient care and outstanding client service.

+ Maintains presence and accessibility within the hospital(s) to ensure awareness of hospital climate.

+ Responsible for consistently assessing the engagement level of associates; takes a proactive approach to influence and drive a positive hospital climate.

+ Accountable for associate engagement and retention.

+ Addresses and drives timely resolution of concerns. Communicates with hospital administration, technician, and client services teams regarding status of resolutions.

+ Actively participates in and contributes to hospital leadership meetings.

+ Ensures work schedules for all hospital associates are established and in alignment with operating plans.

+ Manages daily flows and delegation of hospital administration tasks.

+ Ensures communication and feedback channels with associates are open, schedules and facilitates regular communication opportunities, and is responsive to associate concerns.

+ Provides performance feedback to associates including day-to-day recognition, conducts associate performance reviews, and ensures appropriate coaching/mentoring is arranged as needed. • Maintains confidentiality of associate records.

+ Understands and ensures compliance with Occupational Safety and Health Administration (OSHA), Drug Enforcement Administration (DEA), U.S. Food and Drug Administration (FDA), and applicable state and local agencies.

+ Utilizes basic understanding of financial management to implement financial plans provided by direct leadership.

+ Manages operational budget for payroll and partners with support to ensure timely and accurate payroll, entering any corrections or adjustments.

+ Responsible for personally addressing escalated client inquiries. Ensures maintenance of inventory including controlled substance ordering, tracking, security, and destruction.

+ Communicates protocols for safety and facility maintenance to appropriate associates.

+ Relays information regarding need for repairs and/or maintenance of equipment, building, and grounds and communicates with associate regarding status.

Why BluePearl?

+ Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

+ We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.

+ To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing you with the following:

+ Medical, dental, vision, and life insurance options.

+ Parental leave benefits

+ Flexible work schedules

+ 401k and retirement planning

+ Time to reset, rewind, and reflect through our paid time off and floating holiday plans

+ A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment

+ We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.