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Job Description

Investigate Thoroughly. Empower People. Ensure Safety.

Must reside in the state of Delaware

At Mosaic, our mission is to relentlessly pursue opportunities that empower people . We are seeking an Investigations Coordinator to be a crucial member of our Compliance team, coordinating and performing complex internal investigations involving allegations of abuse, neglect, and exploitation of clients .

This role isn't just about collecting data; it's about being a crucial part of a team that provides people with a meaningful life in a caring community . This is an opportunity to be a catalyst for impact, ensuring we are good stewards of our human and financial resources while aligning with our values of belonging, connection, faithfulness and grit .

What You'll Do

• Lead Critical Inquiries – Coordinate and perform complex internal investigations on a variety of topics as defined by policy, including cases of abuse, neglect, exploitation, or mistreatment .

• Drive Investigation Strategy – Develop the scope and investigation strategy for cases initiated in assigned regions , leading multiple investigations at once in a fast-paced environment .

• Conduct Thorough Fact-Finding – Identify, contact, and interview alleged perpetrator(s), witnesses, and victims . Collect, collate, analyze, and interpret data relating to investigations .

• Ensure Regulatory Compliance – Work with local operations to provide investigatory information to various federal, state, or local regulatory and/or law enforcement agencies , and ensure compliance with applicable federal/state regulations .

• Analyze High-Risk Events – Analyze high-risk investigation or Sentinel Event issues that could result in legal or regulatory action against the organization , and monitor incidents that meet the definition of a sentinel event

HOURS: Monday-Friday 8:00 a.m. - 5:00 p.m.

SALARY: $66,000 - $69,000

Requirements

Be the Guardian of Safety: Investigations Coordinator at Mosaic!

Are you ready to turn your investigative expertise into impact action? Mosaic is seeking a highly skilled and passionate Investigations Coordinator to join our dedicated Compliance team! This pivotal role is at the heart of our mission to relentlessly pursue opportunities that empower people .

If you thrive on analyzing complex situations , leading high-stakes cases , and ensuring accountability, this is your opportunity to build a meaningful career in a caring community .

This is an Exempt position, reporting directly to the Director of Compliance .

Your Impact: What You Will Accomplish?

As our Investigations Coordinator, you won't just follow a script—you'll be writing it. You will work independently to uphold our values of belonging, connection, faithfulness, and grit by:

+ Leading Critical Inquiries: Coordinating and performing complex internal investigations into allegations of abuse, neglect, exploitation, or mistreatment of clients .

+ Driving the Investigation Strategy: Developing the scope and strategy for investigations in your assigned regions , managing multiple investigations simultaneously in a fast-paced, high-standard environment .

+ Expert Fact-Finder: Identifying, contacting, and interviewing all relevant parties—alleged perpetrator(s), witnesses, and victims . You will collect, collate, analyze, and interpret the data .

+ Protecting the Organization: Analyzing high-risk investigation or Sentinel Event issues that could result in legal or regulatory action .

+ Collaborating and Communicating: Presenting investigation findings to agency leadership and other key stakeholders , and collaborating with state/federal partners as directed .

Are You the Investigator We Need?

+ Experience is Key: You must have a minimum of three years of related experience with increasing responsibilities in an administrative or organizational environment .

+ Certification Required: You must have, or be able to obtain within twelve (12) months of hire, Certification in LRA Consulting’s Conducting Serious Incident Investigations / Level I .

+ The Right Mindset: You possess strong skill in investigation techniques , the ability to trend, analyze, and draw conclusions from data , and the ability to handle crisis situations in a calm and rational manner .

+ Education: A Bachelor’s Degree in Business, Political Science, Human Services, or a related field is preferred (or equivalent experience accepted) . Experience in the I/DD or healthcare setting is a plus .

Ready to bring your passion and expertise to a career that truly matters? Apply now and become a vital part of the Mosaic mission!