• Assistant General Manager

    Marriott (Rochester, NY)


    Additional Information

    **Job Number** 25190694

    **Job Category** Property Leadership

    **Location** Rochester Airport Marriott, 1890 Ridge Road West, Rochester, New York, United States, 14615VIEW ON MAP (https://www.google.com/maps?q=Rochester%20Airport%20Marriott%2C%201890%20Ridge%20Road%20West%2C%20Rochester%2C%20New%20York%2C%20United%20States%2C%2014615)

    **Schedule** Full Time

    **Located Remotely?** N

    **Position Type** Management

    **Expiration Date:** 01/12/2026

    **Additional Information:** This hotel is owned and operated by an independent franchisee, Hospitality Management Corporation. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

     

    Job reference: 000443

     

    Salary: Competitive

     

    Department: Property Leadership

     

    Division: Hospitality Management Corporation

     

    Hours Per Week: 40

     

    Assistant General Manager

     

    We are seeking a highly motivated Assistant General Manager (AGM) to support hotel operations and partner closely with the General Manager of the Rochester Airport Marriott.

    What You’ll Do:

    Support the General Manager in the daily operation of all hotel departments

     

    Assign duties to department heads and monitor performance to ensure adherence to policies and SOPs

     

    Train, coach, and develop staff and department leaders

     

    Act as a primary point of contact for guest concerns, service recovery, and escalations

     

    Represent the hotel in the community, among industry partners, and with trade associations

     

    Monitor guest feedback through TripAdvisor, OTA channels, GSTS, and RSTS surveys

     

    Participate in hiring decisions, performance reviews, and disciplinary processes

     

    Maintain accurate operational records including cash flow sheets, A/R reports, and billing files

     

    Conduct daily property walkthroughs and ensure physical spaces meet brand and company standards

     

    Ensure compliance with all SOPs, safety regulations, and service standards

     

    Support financial performance by assisting with budgeting, forecasting, wage surveys, and business planning

     

    Monitor maintenance issues, FF&E conditions, and preventive maintenance schedules

     

    Ensure all required supplies and par levels are maintained

     

    Perform room audits and sudden inspections to uphold brand quality

     

    Build strong partnerships with department heads and frontline staff to drive operational efficiency

     

    Cover shifts as needed across departments when scheduled by the General Manager

     

    Maintain effective communication across all hotel departments

     

    Assist with corporate client relations and new business opportunities alongside sales

     

    Respond to guest or employee emergencies as needed, including after hours

     

    Support ongoing improvement initiatives and audit responses

     

    Perform additional duties as assigned by the General Manager or corporate leadership

    About You:

    Marriott brand experience is required

     

    Previous management experience in a hotel environment

     

    Strong leadership skills with the ability to delegate, coach, and motivate a team

     

    Excellent communication, problem-solving, and conflict-resolution abilities

     

    Ability to maintain professionalism, composure, and objectivity under pressure

     

    Strong understanding of hotel operations, financial reporting, and service standards

     

    Highly flexible, hands-on leader who is willing to support any department as needed

     

    Strong organizational and time-management skills

     

    Ability to build positive relationships with guests, staff, ownership, and the community

     

    Willingness to be available as needed for emergencies or urgent guest needs

    About Us:

    HMC is recognized for our commitment to:

    Honesty

     

    Professionalism

     

    Innovation

     

    Flexibility

     

    Customer service

    Delivering measurable results

    We believe in fostering a culture where team members feel valued, supported, and motivated to excel. When you join HMC, you join a company that invests in your success and celebrates your accomplishments.

     

    Benefits

     

    Fun, collaborative work environment

     

    Recognition for effort and reward for performance

     

    Competitive benefits package, including an industry-leading 401(k)

     

    Strong bonus and incentive program

    Opportunities for growth and internal promotion within a rapidly expanding company

    We are an equal opportunity employer and value diversity at every level of the organization. We do not discriminate based on race, religion, gender, sexual orientation, veteran status, disability, or any other protected characteristic.

     

    The salary for this position is $75,000 annually.

     

    _This company is an equal opportunity employer._

     

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