• Technical Customer Support Agent

    ADP (El Paso, TX)


    The job role for technical support in wage garnishment, often titled a **Technical support Specialist,** focuses on troubleshooting and processing legal wage orders while providing technical support for payroll systems and resolving related issues. This position requires a strong understanding of payroll processes, compliance, and effective communication with Clients, ADP internal partners, employees and agencies.

    Technical and system support

    + **System administration:** Enter and maintain garnishment orders within payroll or Human Resources Information Systems (HRIS). This may also include performing system updates and troubleshooting technical issues within the payroll software.

    + **Data management:** Handle sensitive employee data with strict confidentiality, ensuring data integrity within the payroll system.

    + **Reporting:** Prepare and provide detailed reports on garnishment activities for management, auditors, and regulatory agencies.

    + **Process improvement:** Analyze existing workflows and system capabilities to recommend and implement process improvements.

    + **Employee inquiries:** Respond to and resolve payroll-related inquiries from employees, including sensitive questions about garnishment deductions.

    + **Third-party liaison:** Act as a point of contact for courts, state and federal agencies, and creditors, providing timely responses and information.

    + **Internal coordination:** Collaborate with internal departments, such as Human Resources, Legal, and Accounting, to address issues and ensure correct processing.

    + **Knowledge of regulations:** A deep understanding of federal and state wage garnishment laws is critical to avoid legal and financial errors.

    + **Detail-oriented:** Meticulous attention to detail is required to accurately process orders and handle sensitive financial data.

    + **Technical proficiency:** Experience with payroll software (such as ADP, Paylocity, or Workday), HRIS, and spreadsheet software like Microsoft Excel is necessary.

    + **Communication skills:** Strong written and verbal communication is essential for interacting with employees and external agencies.

    + **Problem-solving:** The ability to analyze complex issues and resolve discrepancies effectively is a key skill.

    + **Confidentiality:** A high degree of integrity and discretion is required when handling sensitive and private employee information

    Qualifications

    + Minimum of 2 years in client service

    + Excel proficiency

    + Ability to communicate technical jargon in simple terms

    + **Preference**

    + Minimum of 1 year of wage garnishment experience

    + Technical support experience

    **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

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    **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.