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The Fixed Income Rates eTrading production support team provides direct support to a diverse set of trading desks under the “Rates” banner. Your responsibilities will be aligned to supporting eTrading platform and tools that the front office business & traders’ needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the Rates Technology. We are the first line of technical defense as we work closely with partners in our business including Trading, Sales, Operations & Risk and Controls to operate stable platforms to enable us to the be the best for our clients.

The successful candidate will be responsible for management of our suite of core Rates (G10 and Local Markets) applications, working through problems, and dealing with user issues. The candidate will also be responsible for driving engineering initiates, improving process workflows, and eliminating toil through automation by building/implementing solutions.

The Apps Support Sr Analyst is a seasoned professional role. Requires understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Work and performance of all teams in the area are directly affected by the performance of the individual.

Must have qualifications:

+ **Direct Front Office Support Experience:** 3+ years of proven experience providing technical support directly to Front Office within a financial institution.

+ **Financial Product Expertise:** Hands-on experience with financial products, with a strong preference for Fixed Income/Rates.

+ **Technical Proficiency:** Demonstrated hands-on technical experience, (Linux environment preferred), including system administration, bash scripting, relational databases.

+ **Production Support:** Know procedures around incident handling, including identification, triage, escalation, communication, troubleshooting, resolution, post-incident review and prevention.

Best Fit qualifications:

+ Communicating directly with US Govies, IRD, Repo traders.

+ Experience working with eTrading platforms and the market connectivity using ION, as well as order management and lifecycle.

+ Understanding of Bonds, Swaps, Repo, trading, risk and pricing.

+ Python, Grafana, Linux, SQL, KDB knowledge.

+ Good understanding of incident management with ServiceNow, JIRA.

Education:

+ Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$109 120,00 - $163 680,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

dic 03, 2025

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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._

_View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.