• Loyalty Ambassador

    Omni Hotels (Hot Springs, VA)


    Location

     

    The Omni Homestead Resort & Spa

     

    Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

     

    The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

    Job Description

    TheLoyalty Ambassadoris responsible for developing relationships with our Select Guest members and act as a point of contact for them.

    Responsibilities

    + Associate must be flexible with their shifts.

    + Associate must work closely with management and subordinates, stimulating motivation and sense of group satisfaction.

    + To liaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packages.

    + Communicate directly with guests, both in person and by telephone.

    + Provide information on facilities, services, events, attractions and have knowledge of the surrounding areas, restaurants and points of interest.

    + Provide travel routes and transportation services, area maps, brochures and other literature.

    + Arrange amenities, tickets, bookings, appointments and reservations for guests.

    + Schedule pre-arrival calls accordingly and spot checks proper execution

    + Create relationships with current and prospective Select Guest members and follow through with any complaints.

    + Act as the point of contact for all Select Guest members for this property and communicate any special needs to the Operations team.

    + Conduct monthly Loyalty Ambassador meetings with the Operations team.

    + Lead training for new associates on the Select Guest programs as appropriate for each job function.

    Qualifications

    + + Must have an experience of a Concierge role at least three to four years within the hospitality industry.

    + Excellent oral and communication skills

    + Computer proficiency

    + Excellent knowledge of local community and surrounding areas.

    + Excellent problem solving skills.

    + Excellent organizational skills

    + Must be computer literate understanding and operate basic office equipment: fax machine, copier, phones and radio.

    + Must be able to operate Open Table, Resort Suite, Opera PMS software programs.

    + Must be able to multi-task and handle guest concerns according to a 5-diamond service level.

     

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected] .

     

    Job LocationsUS-VA-Hot Springs

     

    Posted Date2 days ago(11/26/2025 9:58 AM)

     

    Requisition ID 2025-129747

     

    # of Openings 1

     

    Category (Portal Searching) Administrative/Clerical