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Description

Join the Customer Service Knowledge team at Amazon where you'll help build the single source of truth for content and policies that power customer experiences across self-service and human-assisted channels. You'll collaborate with experienced cross-disciplinary teams to design and build innovative technologies that generate accurate, consistent, and personalized content at incredible scale. As a builder on our team, you'll develop distributed systems that are scalable, fault-tolerant, and easy to manage, while solving broadly defined problems that impact millions of customers worldwide.

Working in our agile environment, you'll create solutions that run predictions on distributed systems, build innovative storage and query capabilities, and help lead fundamental industry changes. We're looking for someone who can support system development, influence across organizations, and develop a deep understanding of architecture to ensure we're making the right technological choices for our knowledge management systems.

Key job responsibilities

-Design and build distributed storage, index, and query systems that are scalable, fault-tolerant, low cost, and easy to manage/use

-Collaborate with cross-disciplinary teams to conceive, design, and bring innovative knowledge management products to market

-Create solutions to run predictions on distributed systems with exposure to technologies at incredible scale and speed

-Write clean, maintainable code that follows Amazon's Code Bar standards while actively participating in code reviews

-Participate in the full software development lifecycle including scoping, design, testing, documentation, deployment, and operational support

A day in the life

You'll tackle challenges that influence millions of customers, sellers, and products around the world. Your day involves collaborating with team members on design decisions, writing code for new features, reviewing others' work, and troubleshooting production systems. You'll balance immediate deliverables with planning for longer-term architectural improvements, all while working in development cycles measured in weeks, not years.

About the team

This role sits within the Customer Service Tech Team on the CS Knowledge team. Our vision is a world where customer and associate-facing CS content is always relevant, accurate, complete, and fresh, served-up effectively across all channels. We're shifting the paradigm for content creation and maintenance, moving from an output-driven approach based on static content types to a trusted set of artifacts about Amazon products, services, and policies that generate accurate, consistent, and personalized content in any form. Join our team to help build the foundation that powers customer service experiences across Amazon.

Basic Qualifications

- 3+ years of non-internship professional software development experience

- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

- 1+ years of software development engineer or related occupational experience

- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience

- 1+ years of Object Oriented Design experience

- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

- Experience programming with at least one software programming language

Preferred Qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

- Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.