• Service Management Lead

    Chenega Corporation (Washington, DC)


    Summary

    Come join a company that strives for _Extraordinary People and Exceptional Performance_ ! **Chenega Services & Federal Solutions, LLC** a **Chenega Professional Services** ’ company, is looking for a **Service Management Lead.** The **Service Management Lead** serves as the primary liaison for the client and provides strategic oversight of service execution.

     

    Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.

    Responsibilities

    + Responsible for being the primary liaison to the client.

    + Oversees IT support service (and related ITIL) processes to ensure they are being effectively executed.

    + Leads continual improvement of processes and manages the lifecycle of services .

    + Provides oversight and guidance for the implementation of service processes, procedures, work instructions, and associated tools.

    + Aligns service processes and activities to the ISO 20000 Information Technology - Service Management standard .

    + Collaborates with service managers and functional leaders (engineering, operations, and service desk) as well as other client contractors and service providers to enable seamless service execution .

    + Oversees knowledge management, training and education programs .

    + Other duties as assigned

    Qualifications

    + Bachelor’s degree in business administration or related field

    + 10 years of experience managing IT Support Services with similar scope and complexity

    + Familiarity with Federal IT security requirements.

    + Must be able to obtain a Tier 4 Public Trust clearance

    + Certification Requirements: ITIL v3 Expert and/or ITIL 4 Managing Professional Certified TBM Executive (CTBME) .

    _Knowledge, Skills and Abilities:_

    + Demonstrated experience working closely with IT managers, Business Process Partners, and end users to establish processes and service level objectives.

    + Demonstrated experience managing teams of IT professionals supporting a large AO with a highly mobile workforce.

     

    Teleworking Permitted?

     

    Yes

     

    Estimated Salary/Wage

     

    USD $120,000.00/Yr. Up to USD $140,000.00/Yr.

     

    Chenega Corporation and family of companies is an EOE.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Native preference under PL 93-638.

     

    We participate in the E-Verify Employment Verification Program