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Recreation Services Aide (Lyon Park)

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Recreation Services Aide (Lyon Park)

Salary

$16.90 - $20.54 Hourly

Location

Durham, NC

Job Type

Seasonal without benefits (Less than 1000 hours)

Job Number

25-05697

Department

Parks and Recreation

Opening Date

11/26/2025

Closing Date

12/10/2025 11:59 PM Eastern

+ Description

+ Questions

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation (https://www.dprplaymore.org/27/ABOUT-US) is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity.

Hourly Rate: $16.90 - $18.63/hour

Workdays/Times: Shifts vary, Monday-Friday 9:00am-9:00pm, Saturdays 8:30am-2:00pm

Position provides routine clerical and customer service work for a recreation facility or program. Incumbent greets clients and visitors, provides information and assistance, enters accurate information into a recreation software system, handles fee payments, completing program registrations, facility reservations, and performs a variety of administrative support tasks using computer software and office machines. Employees must be responsible, flexible, able to multi-task and be service and detail oriented. Work involves responsibility for a front desk or a similarly public facing position in direct contact with customers, as well as varying hours including evenings and weekends.

Duties/Responsibilities

+ Prepares the facility for daily operations and for closing.

+ Greets customers in a welcoming and professional manner.

+ Provides information and assistance to customers and potential customers regarding all recreation programs, parks, and facilities.

+ Answers and routes phone calls, provides requested information and directs customers to appropriate resources and staff members.

+ Enters accurate information into Active.Net software system such as new user accounts, program registrations, fee payments, and updates to existing entries.

+ Becomes thoroughly familiar with department programs, schedules, and services by studying marketing materials and other distributed information.

+ Maintains familiarity with the department website as well as web-based registration systems and administrative forms to properly assist customers with their use.

+ Seeks clarity and asks questions when needed to obtain a thorough understanding of department programs, policies, special offers, etc.

+ Accepts and documents payments, handles cash, balances a cash drawer, and completes financial reports and deposits at end of assigned shift.

+ Observes safe working practices, keeps storage areas in a safe condition.

+ Reports unauthorized individuals and any other potential security problems.

+ Performs drafting, copying, collating, and filing of documents.

+ Prepares reports, maintains data in spreadsheets and keeps basic records such as visitor logs and inventories.

+ Maintains the front desk area and other assigned areas, performs basic cleaning and tidying, restocks flyers, maintains information boards, and addresses other needs as they arise.

+ Always maintains a professional appearance and demeanor.

KNOWLEDGE OF:

+ Professional ethics.

+ Basic office procedures and practices.

SKILL IN:

+ Interacting and communicating with the public.

+ Enforcing compliance with rules and regulations.

+ Working independently and exercising discretion.

+ Learning and adapting to new situations.

+ Leadership and using good judgment.

+ Establishing and maintaining effective working relationships.

+ Professional verbal and written communication.

+ Attending to multiple tasks simultaneously.

+ Accurate data entry.

+ Report writing and record keeping.

+ Responsible money handling.

+ Performing basic mathematics.

+ Typing and computer skills

Minimum Qualifications & Experience

+ High School Diploma or equivalent (GED, HiSet, TASC).

+ One (1) year of experience in recreation or a service-oriented job setting that involved handling money.

Additional Preferred Skills

+ Basic computer skills.

+ Experience handling money.

+ At least 18 years of age.

+ Experience working at a cash register.

+ Available to work between 8:30am-2:00pm on Saturdays and Sundays.

01

Where did you first hear about this opportunity?

+ City of Durham Website

+ Walk in

+ Job fair

+ Employee referral

+ Professional organization ***Please list the organization in "other" box below***

+ Internet posting ***Please list the specific web site in the "other" box below***

+ Craig's List

+ Facebook

+ LinkedIn

+ GlassDoor

+ governmentjobs.com

+ Monster.com

+ Indeed.com

+ Employment Security Commission

+ Magazine/Newspaper

+ Other

02

If you listed "other" above please give specific web site, organization, or publication.

03

Please select your highest level of COMPLETED education.

+ Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

+ High School Diploma or Equivalent (GED, HiSET, TASC)

+ Associates Degree

+ Bachelor's Degree

+ Master's Degree

+ Doctoral Degree (PhD, Juris Doctorate)

04

Are you at least 18 years of age?

+ Yes

+ No

05

How many years of experience do you have in recreation or a service-oriented job setting that involved handling money.?

+ No related experience

+ Less than 1 year of related experience

+ 1 year but less than 2 years

+ 2 years but less than 4 years

+ 4 or more years

06

Do you have experience handling cash? (e.g., working at a cash register)

+ Yes

+ No

07

Do you have experience using a computer to enter information into records?

+ Yes

+ No

08

How would you rate your experience in providing customer service?

+ None

+ Some experience

+ Moderate experience

+ Extensive experience

09

Do you have experience providing service to customers?

+ Yes

+ No

10

Are you available to work between 8:30am-2:00pm on Saturdays and Sundays?

+ Yes

+ No

11

Please rate your level of computer proficiency

+ No experience

+ Basic (e.g., email, Word, Excel, web browsing)

+ Intermediate (e.g., data entry, file management, presentations)

+ Advanced (e.g., specialized software, troubleshooting, programming)

12

Are you able to effectively multi-task while maintaining a high level of attention to detail and providing excellent service to customers or clients?

+ Yes

+ No

Required Question