"Alerted.org

We are seeking a motivated and customer-focused Live Chat Support Agent to join our team, either onsite or remotely. This role plays a vital part in delivering timely, accurate, and friendly support to our customers through live chat channels.

As a Live Chat Support Agent, you will be the first point of contact for customers seeking assistance, helping to resolve inquiries efficiently while maintaining a positive experience. This position offers the flexibility to work from the office or remotely, making it ideal for candidates who thrive in dynamic communication environments.

Key Objectives

+ Provide prompt and professional live chat support to customers.

+ Resolve customer inquiries, issues, and requests with accuracy and empathy.

+ Maintain high customer satisfaction through effective communication and problem-solving.

+ Collaborate with internal teams to escalate and resolve complex issues.

+ Contribute to continuous improvement of support processes and knowledge base.

Responsibilities

+ Respond to customer inquiries via live chat promptly and professionally.

+ Identify customer needs and provide appropriate solutions or escalate when necessary.

+ Document interactions accurately and update customer records.

+ Manage multiple chat conversations simultaneously while maintaining quality.

+ Stay informed about product updates, policies, and procedures to assist customers effectively.

+ Work collaboratively with team members and other departments to ensure seamless customer service.

+ Meet or exceed individual and team performance goals related to response time, resolution rate, and customer satisfaction.

Qualifications

+ High school diploma or equivalent; associate or bachelor’s degree preferred.

+ Previous experience in customer service, preferably in live chat or digital support environments.

+ Excellent written communication skills with strong attention to detail.

+ Ability to multi-task and manage time effectively in a fast-paced setting.

+ Comfortable using chat platforms, CRM systems, and basic computer applications.

+ Strong problem-solving skills and a customer-centric mindset.

+ Reliable internet connection and a quiet workspace for remote positions.

+ Flexibility to work varied shifts, including evenings or weekends, if required.

Benefits

+ Competitive salary with performance-based incentives.

+ Flexible work options: office-based or fully remote.

+ Comprehensive health, dental, and vision insurance plans.

+ Paid time off and holidays.

+ Professional development opportunities and ongoing training.

+ Supportive and inclusive work environment.

+ Access to modern tools and technology to enhance your work experience.

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