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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

The Operational Care Specialist is responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center (OCC). Specifically, the Operational Care Specialist is part of a team within OCC, who are responsible for direct interaction with Customer Care Locations (CCL), proactive customer service, problem solving, follow up, interaction with our customer service colleagues.

+ Ensure accurate and timely processing of shipment files in full compliance with company policies and procedures, while maintaining real-time visibility across all logistics activities.

+ Manage and prioritize customer-specific requirements by responding to inquiries and service requests through multiple communication channels, delivering consistent and high-quality support.

+ Collaborate closely with the Customer Care Location (CCL) team to support delivery of customer commitments by analyzing KPI reports and contributing to the development and implementation of corrective and preventive actions.

+ Partner with the System Process team to enhance automation initiatives and increase efficiency across Operational Care workflows.

+ Ensure complete and accurate integration of customer information into core operating systems by initiating and updating Business Profiles, and maintaining Wiki page content to support team-wide visibility and consistency.

What we would like you to bring

+ High school diploma or equivalent.

+ 1+ years of freight forwarding experience.

+ 1+ years of customer service experience

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. \#LI-TD1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.