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Job Description

APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE TECH SUPPORT CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

HRA/General Support Services (GSS) provides safe, healthy, and appropriate facilities for HRA’s various social service programs. Its many functions include facilities planning and coordination, design and construction, renovation, repair and maintenance, custodial and other building services, health/safety program coordination, lease and property management, land use and environmental review activities, contract administration for facilities services, and warehouse operations. GSS plays a major role in HRA emergency preparedness.

Under the general supervision of the Director of the Distribution Unit, and with considerable latitude for independent action or decision, perform very difficult and responsible supervisory work as manager of a work shift that include various machine and clerical workers, leaders and supervisors involved in the distribution of computer generated reports, notices, negotiable documents, non-negotiable documents, and Welfare Management System (WMS) documents and verify count according to agency policies and procedures.

General Support Services (GSS) Services is recruiting for one (1) Computer Associate Technical Support II to function as Supervising Support Services Mail Coordinator who will:

- Supervise staff within the Distribution Unit, provide technical guidance, develop and distribute written procedures; perform staff performance evaluation reviews; schedule tasks and distribute postal reports to staff operating various mailing equipment.

- Generate tray tags and other USPS related documents required by USPS regulations to achieve postal discounts.

- Analyze, receive, review user queries of data, data entry document profiles and layouts, document uploads, and data transfer protocols to accomplish and upgrade processing of distribution activities.

- Interface with USPS representatives with current postal compliant rules and regulations and move update software (FAST forward and/or the National Change of Address (NCOA).

- Provide requested production and data status and reports to the Director of Distribution Services and Agency heads; monitor mail jobs in production and provide feedback to ITS, clients, and others involved in the mail stream process on job status and mailing data and review document layout, and barcode placement to determine the appropriate fields needed for USPS compliance.

- Train staff in all aspects of mail related applications and report compilation and generation; ensure uninterrupted USPS mail operations by proactively managing and maintaining sufficient funding levels in postal accounts, preventing delays due to shortfalls.

COMPUTER ASSOC (TECH SUPP) - 13611

Qualifications

1. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or"

2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or

4. Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $ 69,324.00

Salary Max: $ 79,723.00