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Barista

Q Casino + Resort

1 Positions

ID: 243990

Posted On 11/06/2025

Job Overview

Job Details

Job Location

The Key Hotel - Dubuque, IA

Salary Range

$12.00 Hourly

Job Shift

Swing

Job Category

Hospitality - Hotel

Description

Q Casino + Resort

The Key Hotel – A Tapestry Collection by Hilton Hotels

Hilton Garden Inn Dubuque

BARISTA

POSITION SUMMARY

The Barista is responsible for crafting and serving exceptional coffee beverages and maintaining a welcoming and inviting atmosphere ensuring guests have an enjoyable experience. This role requires professionalism, exceptional customer service, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment.

DUTIES AND RESPONSIBILITIES

+ Prepare a variety of coffee and tea beverages, following recipes and quality standards.

+ Operate espresso machines, grinders, and other coffee making equipment with precision.

+ Greet guests professionally and provide attentive, courteous and efficient service and provide recommendations based on customer preferences.

+ Prepare and serve beverages promptly, ensuring accuracy and quality.

+ Deliver outstanding customer service by engaging with guests, addressing inquiries and ensuring a positive guest experience.

+ Maintain cleanliness and organization of workspace, including cleaning equipment, utensils and surfaces.

+ Stay updated with coffee trends, brewing techniques and menu items to provide expert product knowledge.

+ Adhere to all health, safety, and sanitation regulations.

+ Follow proper procedures for handling and disposing of food and beverage waste.

+ Accurately handle cash transactions and process payments for guests with Agilysys POS.

EDUCATION, TRAINING AND EXPERIENCE

+ Formal education is not required.

+ Relevant experience as a barista preferred.

STANDARDS OF PERFORMANCE

+ Maintain a professional appearance and demeanor at all times.

+ Attention to detail and ability to follow recipes for consistent coffee quality.

+ Deliver prompt, courteous, and attentive service to all guests.

+ Exhibit strong teamwork and collaboration with colleagues and management.

+ Adhere to company policies and procedures.

+ Demonstrate strong time management and multitasking skills.

+ Ensure accuracy in food and beverage delivery.

+ Uphold high standards of cleanliness and organization in work area.

+ Respond quickly and effectively to guest inquiries and concerns.

MENTAL AND PHYSICAL REQUIREMENTS

+ Ability to work in a fast-paced, high-pressure environment.

+ Strong problem-solving skills and ability to adapt to changing situations.

+ Excellent communication and interpersonal skills.

+ Ability to stand and walk for extended periods.

+ Must be able to lift and carry up to 50 lbs.

+ Ability to bend, stoop, and reach frequently.

+ Flexibility to work mornings, weekends, and holidays as required by event schedules.

WORKING ENVIRONMENT AND CONDITIONS

+ Inside work.

+ Exposure to varying temperatures.

+ Frequent interaction with guests, requiring excellent customer service skills

+ Noise levels may be high during high volume business.

+ Fast paced and physically demanding work environment.

EQUIPMENT AND TOOLS

+ Espresso Machine

+ Coffee and beverage dispensers.

+ Cleaning and sanitation supplies.

+ Agilysys Point of Sale

+ Turbo Chef

Primary Contact

305175

Elizabeth Goedken

Human Resources Generalist, Human Resources

563-585-2955

Phone

Phone

Phone

563-582-0139

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Casino

Location

Dubuque, IA

Job Type

Employee

Full/Part

Company ID

1202

Job REQ #

243990

\# Positions

1

Start Date

20251106

End Date

20251230

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Q Casino + Resort

About the Company

**Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds?** Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!

Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for **gaming, live performances, and culinary excellence.** As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.

Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. **With over $100 million earmarked for property enhancements** , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.

Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. **Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!**