"Alerted.org

Join our dynamic team as a Mobile Member Service Representative, where you will play a vital role in delivering exceptional service directly to our members. This position offers a unique opportunity to engage with members in their communities, providing support and solutions that enhance their experience and satisfaction.

About the Role

As a Mobile Member Service Representative, you will be the face of our organization in the field, ensuring members receive timely assistance and personalized service. Your ability to communicate effectively and resolve inquiries on the spot will be key to building trust and loyalty.

Key Objectives

+ Provide on-site support and service to members in various locations.

+ Address member questions, concerns, and requests promptly and professionally.

+ Promote member engagement through clear communication and personalized assistance.

+ Collaborate with internal teams to ensure seamless service delivery.

Responsibilities

+ Travel to assigned locations to meet with members and provide service assistance.

+ Respond to member inquiries, resolve issues, and offer guidance on products or services.

+ Document member interactions and feedback accurately using mobile technology.

+ Identify opportunities to educate members about additional services or benefits.

+ Maintain a professional and approachable demeanor at all times.

+ Work collaboratively with team members and management to improve service processes.

+ Ensure compliance with company policies and regulatory requirements during all interactions.

Qualifications

+ High school diploma or equivalent; associate or bachelor’s degree preferred.

+ Proven experience in customer service, preferably in a mobile or field-based role.

+ Strong communication and interpersonal skills.

+ Comfortable using mobile devices and technology for documentation and communication.

+ Ability to work independently and manage time effectively while on the road.

+ Valid driver’s license and reliable transportation required.

+ Problem-solving mindset with a focus on member satisfaction.

Benefits

+ Competitive salary with performance-based incentives.

+ Comprehensive health, dental, and vision insurance plans.

+ Paid time off and holiday pay.

+ Opportunities for professional development and career growth.

+ Supportive and inclusive work environment.

+ Company-provided mobile tools and resources.

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