"Alerted.org

We are seeking a dedicated and personable Member Service Representative to join our team, either remotely or at our office location. This role plays a vital part in delivering exceptional service to our members, ensuring their needs are met with professionalism and care. If you excel at communication, problem-solving, and building positive relationships, this opportunity offers a rewarding environment to make a meaningful impact.

Key Objectives

As a Member Service Representative, your primary goal will be to provide timely, accurate, and courteous assistance to members. You will serve as a key point of contact, addressing inquiries, resolving concerns, and supporting members through various service channels.

Responsibilities

+ Respond promptly and professionally to member inquiries via phone, email, chat, or in-person.

+ Assist members with account management, product information, and service requests.

+ Identify and resolve member issues efficiently while maintaining a positive experience.

+ Document interactions and maintain accurate records in the customer management system.

+ Collaborate with internal teams to escalate and resolve complex concerns.

+ Stay informed about company products, services, policies, and procedures.

+ Contribute to continuous improvement initiatives by providing member feedback and insights.

Qualifications

+ High school diploma or equivalent; associate’s or bachelor’s degree preferred.

+ Proven experience in customer service, member relations, or a related field.

+ Strong communication skills, both verbal and written.

+ Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

+ Proficiency with CRM software and Microsoft Office Suite.

+ Problem-solving mindset with a focus on delivering solutions.

+ Comfortable working independently or as part of a team, whether remote or in-office.

Benefits

+ Flexible work location: choose to work remotely or from our office.

+ Competitive salary and performance-based incentives.

+ Comprehensive health, dental, and vision insurance options.

+ Generous paid time off and holiday schedule.

+ Opportunities for professional growth and development.

+ Supportive and inclusive workplace culture.

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