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Manager for Library Outreach

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Manager for Library Outreach

Salary

$74,950.00 Annually

Location

Jacksonville, FL

Job Type

Appointed Employee

Job Number

2026-06870

Department

PUBLIC LIBRARY

Opening Date

12/01/2025

Closing Date

12/22/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Job Description

This position reports to the Deputy Chief Librarian for Public Services and leads strategic initiatives to expand awareness, access, and engagement with Jacksonville Public Library services, programs, and resources.

This Manager for Library Outreach (MLO) plays a key role in coordinating staff participation at community events, developing outreach efforts that bring residents into library spaces, and ensuring equitable access to library offerings beyond our physical locations. The MLO builds relationships and fosters connections with individuals and organizations across Jacksonville’s diverse communities. They provide leadership, supervision, training, and guidance to staff involved in outreach, ensuring that services are inclusive, impactful, and aligned with the Library’s mission.

Examples of Work

+ Establish system-wide outreach goals and objectives in alignment with the Library’s Strategic Agenda

+ Identify and prioritize target populations through community needs assessments and stakeholder input

+ Plan, develop, coordinate, promote, and evaluate outreach initiatives

+ Represent the Library at external programs and events, serving as a visible and engaged community partner

+ Solicit and respond to requests for outreach service from individuals and agencies in the community

+ Coordinate the Library’s participation in community events, including activity planning, staff assignments, and volunteer scheduling

+ Initiate and cultivate partnerships that advance the Library’s mission and expand its reach

+ Collaborate with organizations in the community to deliver services and promote resources

+ Serve as the primary contact for community groups and individuals seeking outreach services

+ Actively seek opportunities to increase public use of library programs and resources, enhancing visibility and impact

+ Support the overall mission of the library by providing customer service in a manner that creates a positive customer experience.

+ Work with diverse populations to provide services in a non-judgmental and non-discriminatory manner

+ Communicate clear direction, manage for results, and lead organizational change

+ Assign responsibility, take corrective action, demonstrate leadership in evaluating, developing, and motivating employees

+ Perform related work as required.

Open Requirements/Supplemental Information

+ A Bachelor’s from an accredited institution of higher education with at least four (4) years of proven, progressively responsible management/decision-making positions in library environments.

+ A Master’s Degree in Library Science from an ALA accredited program is preferred.

Preferred Attributes:

+ Future-oriented, can articulate a vision of possibilities and the likelihoods of their success. Has broad knowledge and perspective.

+ Experience with managing or guiding innovative solutions from idea generation and planning stages through implementation.

+ Ability to inspire and motivate entire units of the organization, and to communicate a compelling and inspired vision.

+ Adeptly manages change, comfortably shifts gears, and manages risk and uncertainty. Decisive and action oriented without having the total picture.

+ Adaptive and responsive management style with triage skills to quickly prioritize tasks.

+ Strong analytical, conceptual and communication skills that foster a creative approach to balancing risk and reward in problem-solving.

+ Ability to relate well and build appropriate rapport and relationships with a variety of people in all levels of the organization, as well as people outside the organization.

+ Uses diplomacy and tact and can diffuse even high-tension situations comfortably.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. A resume, cover letter and a copy of your college transcript, with your social blacked out, are required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “[email protected]” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: [email protected]

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

+ Yes

+ No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

+ Yes

+ No

03

The budgeted annual salary for this position is $74,950.00. This is not negotiable. If selected, would you be willing to accept this position at this salary?

+ Yes

+ No

04

Do you have a bachelors' degree or higher from an accredited college or university? If yes, you MUST attach your college transcript to your application.

+ Yes

+ No

05

If you have a degree, indicate which degree you have and include any major/minor. A copy of your college transcript is required with your application.

06

Do you have at least four (4) years of proven, progressively responsible management/decision-making positions in library environments?

+ Yes

+ No

07

Provide a detailed description (at least 3-4 complete sentences) of your experience.

08

Indicate the organization(s) you worked for where you gained this experience.

09

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

+ Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

+ No, I am not claiming veterans preference and this does not apply to me.

10

A resume, cover letter and copy of your college transcript are required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

+ I have read the above statement and understand what is required.

Required Question

Employer

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

http://www.coj.net/departments/employee-services.aspx

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