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Training Manager (Onsite) USA, Lake Mary FL

Other (https://jobs.concentrix.com/job-search/?category=Other)

Location

Lake Mary, Florida, United States Of America

Language

English

Summary

The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

Description

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ **World’s Best Workplaces** ,” “ **Best Company Culture** ,” and “ **Best Companies for Career Growth** ” awards every year? Then a Manager I, Training position at Concentrix is just the right place for you!

As a Manager I, Training, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREELearning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As Manager I, Training, you will:

+ Develop a department of well-trained, competent professionals who continuously improve the organization and themselves

+ Conduct Train-the-Trainer sessions

+ Conduct quarterly one-on-ones with Trainers

+ Coordinate with the Quality Supervisor and Operations on consistency issues

+ Create and maintain consultant training schedule

+ Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants

+ Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Manager I, Training role include:

+ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred

+ Strong communication skills, both written and verbal

+ Proficiency in Microsoft Office

+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

+ Ability to mentor, coach and provide direction to a team of employees

+ Self-starter, sense of urgency, and works well under pressure

+ Ability to foster a sense of professionalism and relationship building for self and team

+ Strong attention to detail

+ Ability to work a flexible schedule

+ 2-4yrs training in fast paced contact center environment required

+ 2-4yrs leadership experience preferred

+ Occasional travel

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

+ The base salary range for this position is $54,000-$57,000 USD, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP),401(k) retirement plan, paid time off and holidays, and paid training days.

+ DailyPay enrollment option to access pay "early," when you want it

+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals,LGBTQ+Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

+ Health and wellness programs with trained partners to help promote a healthy you

+ Mentorship programs that support your rewarding career journey

+ A modern, state-of-the-art office setting with advanced technologies and a great team

+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

+ A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

The deadline to apply for this position is November 30th, 2025.