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Insurance Supervisor

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Insurance Supervisor

Salary

$4,387.00 - $8,608.00 Monthly

Location

Baton Rouge, LA

Job Type

Promotion

Job Number

LDI-2025-56

Department

Insurance-Commissioner of Insurance

Opening Date

12/01/2025

Closing Date

12/6/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

Division: Office of Licensing/Licensing Call Center Division

The Louisiana Department of Insurance is seeking anInsurance Supervisorto join the Office of Licensing/Licensing Call Center Division. This team supports the licensing of insurance professionals across the state and provides essential guidance to consumers and industry partners. In this role, you’ll supervise licensing staff, oversee call center operations, review and approve license applications, and assist with background investigations and escalated inquiries. If you enjoy leading teams, solving problems, and helping ensure efficient and accurate licensing services, we encourage you to apply!

Minimum Qualifications

Six years of experience in insurance, administrative services, investigations, or law enforcement: OR

Six years of full-time work experience in any field plus three years of experience in insurance, administrative services, investigations, or law enforcement; OR

A bachelor's degree plus three years of experience in insurance, administrative services, investigations, or law enforcement; OR

An advanced degree plus two years of experience in insurance, administrative services, investigations, or law enforcement.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=157810) .

Job Duties and Other Information

Job Duties:

As anInsurance Supervisorin the Office of Licensing/Licensing Call Center Division, you will/may:

+ Provide daily oversight, guidance, and leadership to Insurance Specialists and Insurance Technicians within both the Producer Licensing Division and the Licensing Call Center.

+ Evaluate the work products of assigned staff to ensure accuracy, consistency, and compliance with licensing standards.

+ Monitor call center operations, including call flow, quality of service, responsiveness, and issue resolution.

+ Review and approve license applications submitted by individuals, partnerships, and corporations seeking authority to conduct insurance-related business in Louisiana.

+ Investigate backgrounds of prospective licensees to determine fitness for licensure and review allegations of wrongdoing to assess whether legal action may be warranted.

+ Answer escalated calls when a caller requests to speak with a supervisor or manager.

+ Approve employee leave requests and timesheets in accordance with agency policy.

+ Assist the Insurance Manager with hiring, onboarding, and training staff.

+ Attend meetings, workshops, conferences, and training sessions to stay informed about changes in licensing laws, procedures, and industry standards.

+ Perform special projects and other related duties as assigned to support the Licensing Division.

Position-Specific Details:

Appointment Type: Agency Wide Promotion Only

Career Progression: This position will be filled as an Insurance Supervisor.

Compensation: The salary offered will be determined based on qualifications and experience.

Legal Statement: The LA Department of Insurance is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.

How To Apply:

NO CIVIL SERVICEexam is required to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Dr. Phillip Donagriche

Louisiana Department of Insurance

Baton Rouge, LA 70804

[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

NOTE: You must be a permanent employee of the Louisiana Department of Insurance to be eligible for this position. Are you currently a permanent employee of the Louisiana Department of Insurance?

+ Yes

+ No

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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