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Function of Position:

This is a front-line student service position involving extensive in-person and telephone contact with students, parents, and sponsors.

Examples of Duties & Responsibilities:

+ Process incoming mail; vouchers, certificate of residency, payment plan agreement forms, etc.

+ Responsible for providing high-level customer service

+ Primary contact person for students, parents and sponsors interpreting and explaining complex student accounts, policies and requirements concerning tuition cost and bill payment

+ Maintain PC-based logs for tracking student accounts

+ Other clerical tasks such as filing, copying, and shredding

MCC Expectations:

+ Adheres to the College Code of Conduct.

+ Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.

+ Maintains technological competencies utilized by the College.

+ Commits to the philosophy of a comprehensive community college.

+ Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

Job Requirements:

Preferred Qualifications:

+ Strong customer service background in an office setting

+ Data input experience

+ Advanced knowledge and use of Microsoft Excel

+ Prior use of Banner or other student ERP systems

+ Good understanding of basic computer operations

+ Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Additional Information:

Pay rate: $20/hour

Schedule: Up to 24 hours per week.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

Notice of Non-Discrimination (https://www.monroecc.edu/diversity/notice-of-non-discrimination/)

Annual Campus Security & Fire Safety Report