"Alerted.org

Customer Service Representative II - EXAM

Print (https://www.governmentjobs.com/careers/columbusoh/jobs/newprint/5143297)

Apply



Customer Service Representative II - EXAM

Salary

$27.61 - $38.10 Hourly

Location

Varies by position

Job Type

Full-time

Job Number

26-0435-C1

Department

60 Columbus Water & Power

Division

Office of the Public Utilities Director

Opening Date

12/01/2025

Closing Date

12/15/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Definition

Under direction, is responsible for leading and participating in billing, billing adjustments, and/or responding to customer inquiries; performs related duties as required.

Examples of Work

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

+ Conducts interviews over the telephone or in person in order to obtain information to initiate, revise, or terminate a customer service account or schedule a service date;

+ Prepares correspondence to customers, coworkers, supervisors, or the general public as appropriate;

+ Operates and monitors a mainframe computer system and peripheral devices for billing purposes;

+ Assists in training personnel in customer service activities and work procedures;

+ Audits maintenance charges, finalized accounts, deposits, interest accruals, billing, and billing adjustments to ensure billing accuracy;

+ Estimates customer consumption based on previous readings and other data;

+ Monitors public and commercial accounts and recalculates billings as necessary;

+ Audits billing balances and revenues by comparing monies received with amounts registered, balancing books when errors are detected;

+ Answers customer inquiries over the telephone or in person regarding utility rate calculations, department/division policies and procedures, and City Codes;

+ Maintains records and prepares reports on utility usage and field service action results, generating service requests as needed;

+ Acts as a lead worker within a work unit or at an assigned work location.

Minimum Qualifications

Two (2) years of experience in customer relations and/or customer service that involves account maintenance, billing, billing adjustments, customer inquiries, or service complaints.

Test/Job Contact Information

The names of the applicants passing this administration of this exam will be used to create aNEW, OPEN COMPETITIVE, eligible list for this classification. If you are interested in having your name included on the new eligible list, you will need to apply for this exam within the filing period and successfully complete all phases of the testing process. Questions regarding this process can be directed to the Test Center at 614-645-7439.

The examination process will consist of a computer skill exam weighted 100%, covering Audio Calls/Emails, Water/Power Customer Inquiries, Problem Sensitivity, Multitasking, Customer Service, and 2016/2019 Word, Outlook, and Excel.

The exam is expected to be administered in early January. Approved applicants will be notified by mail/email of their scheduled test date and time.

All applicants must complete all phases of the testing process in order to receive a final score. The names of all candidates who pass this examination will remain on the eligible list for two years, unless the eligible list is replaced prior to or extended beyond the two years. If a candidate's name is certified and the candidate is to be considered for employment, the hiring process will include one or more interviews, a criminal background check, and a pre-employment drug test.

The certification process will be: Fixed Band

The City of Columbus is an Equal Opportunity Employer

The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the City's Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following:

+ Medical

+ Dental

+ Vision

+ Short-term Disability

+ Life Insurance

+ Wellness Program

+ Tuition Reimbursement

Specifics about these benefit opportunities and eligibility can be discussed with one of the City's human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at (614)645-7206 for further information.

01

Do you have two (2) years of experience in customer relations and/or customer service that involves account maintenance, billing, billing adjustments, customer inquiries, or service complaints? If so, please make sure this experience is included in your application.

+ Yes

+ No

02

Did you include all of your relevant work experience and job duties that demonstrate you meet the minimum qualifications for the job? If no, return to the "Work" section of this application and add relevant work experience and job duties. Note: A resume' attachment does not substitute for including the relevant information in the "Work" section of this application.

+ o Yes, I listed every job and job duty in the "Work" section of this application that demonstrates that I meet the minimum experience qualifications for the job.

+ o No, I do not meet all of the minimum experience qualifications for the job.

Required Question

Employer

City of Columbus

Address

77 N. Front Street, Suite 330

Columbus, Ohio, 43215

Phone

(614) 645-8301

Website

https://new.columbus.gov/Government/Departments/Civil-Service-Commission

Apply

Please verify your email addressVerify Email