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Description

Senior Manager IS Applications

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Lead the future of healthcare technology! As Senior Manager of IS Laboratory Applications at Providence, you’ll be the strategic powerhouse behind delivering innovative, reliable, and user-friendly application solutions that empower caregivers and transform patient care. You’ll build strong partnerships with senior leaders and industry experts, champion service excellence, and drive alignment across business and clinical teams. From shaping strategy and optimizing processes to inspiring top talent, you’ll ensure applications perform at their peak and deliver measurable impact. If you thrive on collaboration, leadership, and turning vision into reality, this is your opportunity to make a difference at scale.

Providence supports 100% virtual work for residents located in the following areas:

+ Alaska

+ Washington

+ Oregon

+ Montana

+ California

+ Texas: Lubbock

+ Texas: Levelland

+ Texas: Plainview

Essential Functions:

+ Support and maintain critical healthcare applications, including Epic Beaker, WellSky Transfusion, Telcor, and related systems, ensuring optimal performance, troubleshooting issues, and implementing enhancements as needed

+ Build strong partnerships with senior leaders, key business stakeholders, and IT industry contacts to leverage best practices and stay ahead of emerging technologies

+ Champion service excellence by defining, delivering, and continuously improving core application services that empower caregivers and the enterprise

+ Drive alignment and results by ensuring the applications division supports IS services effectively and collaborates with business and clinical leadership to achieve organizational goals

+ Set clear expectations for IS strategies and projects, ensuring measurable outcomes are defined, tracked, and communicated

+ Lead strategic solutions by working with executives, senior leaders, and diverse stakeholders to deliver user-friendly, effective technical solutions that advance business and clinical objectives

+ Monitor performance of applications and services using defined KPIs to ensure optimal results

+ Manage resources for applications, staff, and services, partnering with leadership to meet IS financial targets

+ Ensure compliance with policies and procedures impacting all of PSJH

+ Build and inspire teams by attracting, developing, and retaining top talent to deliver exceptional application management

+ Exceed service standards by maintaining operations that meet or surpass SLAs, OLAs, and KPIs

+ Foster collaboration across multidisciplinary teams, driving consensus and unified action plans

+ Resolve critical issues promptly, escalating when necessary to minimize impact on customers and operations

+ Lead process optimization initiatives to enhance service delivery, increase value, and boost customer satisfaction

+ Understand system interdependencies to ensure seamless integration and functionality across modules and applications

Required Qualifications:

+ Bachelor's Degree in Computer Science, Business Management, Information Services -OR- a combination of equivalent education, skills and relevant experience

+ Upon hire: Some application suites require advanced application certification as demonstrated by a current application software certification requirement

+ 8 or more years of Healthcare or Information Services experience

+ 6 or more years of Leadership experience

+ 3 or more years of experience working in a healthcare environment

+ 2 or more years of Leadership experience in an IS Application environment

Preferred Qualifications:

+ Skilled in setting vision, aligning teams, and driving organizational objectives to achieve strategic goals.

+ Proven ability to manage expectations, define measurable outcomes, and ensure compliance across complex initiatives.

+ Adept at building influential partnerships with senior leaders, stakeholders, and industry experts to leverage best practices and innovation.

+ Experienced in championing service excellence, optimizing application performance, and consistently meeting SLAs and OLAs.

+ Strong track record of leading initiatives that enhance value and elevate customer satisfaction.

+ Deep understanding of system interdependencies, emerging technologies, and integrated applications to ensure seamless functionality.

+ Expertise in delivering user-friendly, effective technical solutions aligned with business and clinical objectives.

Salary Range by Location:

+ AK: Anchorage: Min: $48.27, Max: $76.22

+ AK: Kodiak, Seward, Valdez: Min: $50.32, Max: $79.45

+ California: Humboldt: Min: $50.32, Max: $79.45

+ California: All Northern California - Except Humboldt: Min: $56.46, Max: $89.13

+ California: All Southern California: Min: $50.32, Max: $79.45

+ Montana: Except Great Falls: Min: $38.86, Max: $61.36

+ Montana: Great Falls: Min: $36.82, Max: $58.13

+ Oregon: Non-Portland Service Area: Min: $45.00, Max: $71.05

+ Oregon: Portland Service Area: Min: $48.27, Max: $76.22

+ Texas – Lubbock, Levelland, Plainview: Min: $36.82, Max: $58.13

+ Washington: Western: Min: $50.32, Max: $79.45

+ Washington: Southwest - Olympia, Centralia: Min: $48.27, Max: $76.22

+ Washington: Clark County: Min: $48.27, Max: $76.22

+ Washington: Eastern: Min: $42.96, Max: $67.82

+ Washington: Southeastern: Min: $45.00, Max: $71.05

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act."

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

**Requsition ID:** 394338

**Company:** Providence Jobs

**Job Category:** Applications

**Job Function:** Information Technology

**Job Schedule:** Full time

**Job Shift:** Day

**Career Track:** Leadership

**Department:** 4011 SS IS CRCA APP INPAT

**Address:** MT Missoula 3615 Brooks St

**Work Location:** Stockmans Bank-Missoula

**Workplace Type:** On-site

**Pay Range:** $See Job Posting - $See Job Posting

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.