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Energy Assistance Outreach and Education Coordinator

Position Overview

The **Energy Assistance (EA) Outreach and Education Coordinator** serves as a statewide ambassador for Georgia Power’s energy assistance initiatives. This high-profile role is responsible for developing and maintaining strategic relationships between Georgia Power and local communities, government agencies, advocacy groups, and industry partners.

The Coordinator will lead efforts to educate, empower, and engage customers and stakeholders on issues related to energy equity, affordability, and financial empowerment. Acting as a liaison between Georgia Power and community organizations, this role ensures that customers—particularly limited-income households—have access to the tools, programs, and resources they need to achieve sustainable energy outcomes.

Key Focus Areas

+ **Community Engagement & Education:** Serve as the primary liaison for energy assistance education and financial empowerment initiatives across Georgia.

+ **Strategic Partnerships:** Build and sustain collaborations with government agencies, faith-based organizations, nonprofits, and private-sector partners to align community needs with available assistance programs.

+ **Program Advocacy:** Represent Georgia Power in statewide and national forums, including the Low-Income Home Energy Assistance Program (LIHEAP), National Energy Utility Assistance Coalition (NEUAC), and Low-Income Energy Issues Forum (LIEIF), etc.

+ **Customer Understanding:** Develop insights into the challenges faced by limited-income customers and help design solutions that improve service access, collections processes, and energy efficiency.

Major Responsibilities

+ Develop and execute a comprehensive statewide outreach and education plan to promote energy assistance programs and community empowerment.

+ Serve as a visible spokesperson for Georgia Power through media appearances, community events, and educational forums.

+ Collaborate with internal teams (Credit and Collections, Customer Care, Customer Engagement Specialists) to ensure consistent messaging and effective program delivery.

+ Organize and lead community workshops, forums, and events focused on banking, healthcare, and energy savings.

+ Identify and cultivate partnerships with nonprofit, corporate, educational, and community organizations to expand program reach.

+ Support the EA Manager in aligning program goals with Georgia Power’s purpose of promoting energy equity, affordability, and sustainability.

+ Coordinate with state and local agencies to ensure compliance, prevent fraud, and maintain the integrity of assistance programs.

+ Develop and maintain relationships with legislative and regulatory stakeholders to ensure alignment of community efforts and policy objectives.

+ Design and implement systems and processes to track and report state and federal funding related to energy assistance.

+ Lead or participate in committees and working groups focused on energy assistance and community development.

+ Manage donor cultivation, solicitation, and stewardship activities, ensuring timely acknowledgements and accurate recordkeeping.

+ Support special events and third-party fundraising opportunities to enhance program visibility and impact.

**Education, Experience, and Qualifications** (Education, Experience, Knowledge and Skills)

+ **Education:** Bachelor’s degree in Business, Finance, Accounting, Communications, Public Administration, or a related discipline preferred.

+ **Experience:**

+ Minimum 5 years of experience in customer service, customer operations, or regional/community engagement roles.

+ At least 3 years of experience representing Georgia Power or a similar organization in external or public-facing capacities.

+ 3+ years of leadership or project management experience preferred.

+ Experience with CSS systems and data management tools (e.g., Microsoft Office Suite, Power BI).

+ **Knowledge & Skills:**

+ Strong understanding of Georgia Power’s Rules, Regulations, and Rate Schedules for Electric Service.

+ Familiarity with customer service standards, collections processes, and agency assistance programs.

+ Exceptional communication and presentation skills, including public speaking and media engagement.

+ Demonstrated ability to think strategically and execute operational plans with measurable results.

+ Strong relationship-building skills with internal teams, community partners, and external stakeholders.

+ High level of integrity and professionalism in handling confidential financial and donor information.

+ Ability to manage multiple priorities under stringent deadlines with attention to detail and accuracy.

+ Proven ability to coordinate events, manage logistics, and oversee marketing and outreach materials.

Additional Requirements

+ Willingness and ability to travel statewide (up to 40%).

+ Occasional evening and weekend commitments required.

+ No relocation assistance available.

**Georgia Power** is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 15771

Job Category: Customer Service

Job Schedule: Full time

Company: Georgia Power