"Alerted.org

Salary Range **$65,000.00 - $70,000.00 Salary/year**

Education Level **2 Year Degree**

Job Description

Make an Impact.

At WellLife Network, your clinical expertise helps individuals achieve wellness, recovery, and independence. Join a compassionate team of professionals dedicated to providing person-centered care across behavioral health, developmental disabilities, and community-based programs. Here, your skills make a real difference — one life, one family, and one community at a time.

Position Summary

The Support Engineer provides technical assistance and deployment support across the organization, ensuring reliable end-user technology and high-quality customer service.

Key Qualifications & Responsibilities:

+ Strong customer service skills with the ability to maintain positive, professional interactions.

+ Solid experience with Windows 11, desktop hardware, VoIP phones, printers, docking stations, monitors, cameras, and common software applications.

+ Working knowledge of mobile device functions and cellular plan provisioning.

+ Proficient in installing, configuring, and deploying desktop hardware and peripherals.

+ Familiarity with Intune or other Mobile Device Management (MDM) platforms.

+ Ability to learn and apply various technology support methodologies and best practices.

+ Foundational understanding of networking concepts including VPN, Wi-Fi, PC imaging, and cabling.

+ Ability to transport and physically deploy computer hardware (up to 50 lbs).

+ Must have reliable personal transportation and willingness to travel 40+ miles per day.

+ Strong ability to follow detailed technical instructions and execute deployment procedures accurately.

+ Detail-oriented with strong inventory management and documentation skills.

+ Experience with incident and service request tools (e.g., service desk ticketing systems).

+ Dependable with the ability to adhere to time-sensitive schedules and meet deadlines.

What You’ll Gain

• Compensation: Competitive hourly rate based on experience.

• Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching).

• Work-Life Balance: Paid time off, holidays, and personal days.

• Wellness Program: Free and low-cost gym and wellness access and support.

• Training & Growth: Ongoing professional development and career advancement opportunities.

• Meaningful Work: Direct impact on the lives of youth and their families.

• Supportive Environment: A collaborative team that values your contributions

Qualifications

+ Dependable transportation

+ Ability to transport and carry computer hardware to remote sites

+ Strong self-supervision and time management skills