• Technology Service Manager (Print Plant)

    Dow Jones (Silver Spring, MD)


    About the Team:

    This team is part of the Print Operations Business Group.

     

    About the Role

     

    The Senior IT person will report to the Production Manager on Information Technology, maintenance, and support issues within a Dow Jones printing plant, and be based in White Oak, Maryland.

     

    You will direct the daily maintenance and support functions with respect to meeting the pressroom, mailroom, building, and IT infrastructure requirements necessary to meet customer expectations for reproduction quality, content freshness and productivity, while managing materials consumption cost-effectively. You will employ best performance practices, continuous improvement processes/procedures, staff schedules and effective staff development to achieve results in the information technology and mechanical operations maintenance and support areas.

    You Will:

    + Implement the corporate technology direction including desktop, server, telephony, network architectures, and messaging.

    + Communicate effectively with all to ensure that maintenance programs underway at the plant are effective, carried out to achieve the highest level of quality available with today's manufacturing equipment, and are prioritized to address production quality requirements.

    + Direct technology services and machinist staff in a coordinated effort to assist the press room/mail room managers to continuously improve upon the Production Quality Score, which integrates key performance measures such as reproduction quality, content freshness, productivity, and cost-effective materials consumption.

    + Assist in the development of budget criteria for the department as directed by the production manager.

    + Where applicable, direct the staff associated with building operations through the appropriate manager to maintain building assets in a manner that maintains shareholder value and allows effective operation of building systems.

    + Work through direct reports; department supervisors and foreman, to direct activities of the maintenance staff to ensure that equipment is maintained in operating condition through preventive maintenance programs and accurate, useful and timely maintenance records.

    + Develop and maintain open communication with employees while clearly emphasizing the goals and objectives of the department.

    + Actively administer, where applicable, local labor agreements and company management guidelines/policies in coordination with the production manager.

    + Provide ongoing training and development on all job functions within the technology services, machinist or machinist/building department.

    + With the production manager's oversight, develop and deliver written performance reviews (unless a union contract provides another mechanism or specifically prohibits them) and development plans to the technology services, machinist/machinist building staff annually.

    + Maintain accurate and timely written records of employee performance and disciplinary issues.

    + Make salary recommendations, where applicable, for the production manager's approval.

    + Hire, train, developing and maintaining a diverse, highly-skilled staff.

    + Assist the production manager in implementing policies/practices that insure compliance with local, state, and federal laws and company policy regarding equal employment opportunity, affirmative action, regulatory agency safety and environmental requirements.

    You Have:

    + 3-5 years of technical and some management experience. Working knowledge of Project and Process management methodologies.

    + Ability to communicate effectively, both written and oral.

    + Priority and Time management skills.

     

    Our Benefits

     

    + Comprehensive Healthcare Plans

    + Paid Time Off

    + Retirement Plans

    + Comprehensive Medical, Dental and Vision Insurance Plans

    + Education Benefits

    + Paid Maternity and Paternity Leave

    + Family Care Benefits

    + Commuter Transit Program

    + Subscription Discounts

    + Employee Referral Program

     

    \#LI-Onsite

     

    Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

     

    Business Area: Dow Jones - Print Operations

     

    Job Category: IT Architecture & System Design

    Union Status:

    Non-Union role

     

    Pay Range: $115,000 - $145,000

     

    We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

     

    Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

     

    For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

     

    Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

     

    This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

     

    Req ID: 50234