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Business Analyst, Financial Aid Systems & Compliance

Job Summary

As a member of the Office of Financial Aid & Scholarships leadership team, the Business Analyst for Financial Aid Systems & Compliance serves as a functional and technical liaison between Financial Aid, Enrollment Management, and Information Technology. This role is responsible for optimizing financial aid systems, ensuring data integrity, maintaining regulatory compliance, and developing data-driven insights that support strategic decision-making.

The Analyst will manage business processes, reporting, and automation within Ellucian Banner and other technical tools, while providing analytical support. The position plays a critical role in advancing operational efficiency, compliance, and the student experience through the use of technology and data solutions.

Responsibilities*

Systems & Data Management (60%)

+ Serve as an administrator and subject-matter expert for financial aid systems (e.g., Banner, ImageNow, Salesforce, Campus Logic suite).

+ Maintain and enhance Banner forms, rules, population selections, tables, and automated batch processes.

+ Manage annual setup (e.g., New Year rollovers, gift aid parameters, and packaging rules).

+ Test and implement system upgrades, regulatory updates, and new functionalities.

+ Coordinate business systems security, troubleshooting, and system access controls.

+ Ensure integrity of financial aid data through quality assurance, batch monitoring, and data reconciliation.

Compliance & Quality Assurance (20%)

+ In partnership with the Associate Director of Compliance & Customer Service, support internal audits and quality assurance reviews to ensure compliance with Title IV regulations and institutional policies.

+ Recommend process improvements that enhance compliance, efficiency, and service delivery.

Reporting & Data Analysis (10%)

+ Develop and maintain ad hoc queries and reports to support operational and compliance needs.

+ Use reporting tools (e.g., WebFocus, SQL, Argos) to analyze trends and produce actionable insights.

Training & Communication (10%)

+ Provide training to financial aid staff on system functionality, updates, and best practices.

+ Maintain detailed documentation of business processes, data definitions, and technical standards.

+ Represent the Office of Financial Aid in meetings related to systems, data governance, and compliance.

+ Foster strong partnerships with campus offices and external agencies to support operational alignment.

Skills You Have

+ Deep understanding of financial aid system logic, data structures, and regulatory requirements.

+ Strong organizational skills and the ability to prioritize competing demands.

+ Commitment to equity, inclusion, and supporting diverse student populations.

+ Ability to exercise discretion and maintain confidentiality of sensitive information.

+ Excellent customer service and interpersonal skills.

Required Qualifications*

+ Bachelor's degree in Information Systems, Business, Computer Science, Finance, or related field.

+ Minimum of 3-5 years of experience in financial aid, systems administration, or higher education technology.

+ Knowledge of Title IV regulations and financial aid processes.

+ Experience with Ellucian Banner and integrated data systems.

+ Base knowledge of SQL and reporting tools.

+ Strong analytical, problem-solving, and documentation skills.

+ Excellent communication and collaboration skills across technical and non-technical teams.

+ Ability to manage multiple projects with attention to detail and deadlines.

Desired Qualifications*

+ Experience with document imaging systems (ImageNow), automation tools (UC4/Atomic), and CRM platforms (Salesforce).

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

271469

Working Title

Business Analyst, Financial Aid Systems & Compliance

Job Title

Business Systems Analyst Inter

Work Location

Dearborn Campus

Dearborn, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Dbn Enrlmt Mgmt

Department

Dbn Office of Financial Aid

Posting Begin/End Date

12/01/2025 - 1/01/2026

Salary

$70,000.00 - $85,000.00

Career Interest

Information Technology