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Workplace Experience Coordinator (Amenities) - Menlo Park CA

Job ID

247883

Posted

01-Dec-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

Menlo Park - California - United States of America

Elevate Your Career with CBRE – Join a Fortune 500 Leader!

If you are ready to make a difference and be part of one of the world’s most admired and sustainability-focused companies, CBRE is the right place for you.

Why Choose CBRE?

+ **Unbeatable Perks:** Enjoy generous Paid Time Off, Paid Holidays, and 12 weeks of Paid Parental Leave.

+ **Comprehensive Benefits:** Access top-notch Medical, Vision, and Dental insurance, along with Life Insurance, FSA & HSA options, and 401K matching contributions.

+ **Inspiring Work Environment:** Experience an innovative work environment that focuses on the culture of growth, collaboration and communication.

Don’t miss out on this opportunity to develop and thrive in your career.

Job Role:

• The Amenities Coordinator role is at the forefront of delivering a positive campus experience as a cultural ambassador and service leader. In this role, you will support amenities programs that increase individual well-being, personal productivity, and organizational effectiveness.

• The Amenities Coordinator is responsible for managing vendor relationships that support on-site amenities such as fitness centers, coffee retail concepts, Pop-up Shops, car services and more. To be successful in this role, you are energized by projects, understand operational needs in real-time, and strong at building vendor and client relationships. The typical workday includes a blend of administrative, operational, and employee-facing tasks.

• This role is primarily located in Menlo Park with regional commute to other locations in the Peninsula and South Bay areas.

What You’ll Do:

• Manage the daily operation of existing amenities onsite across multiple client campuses.

• Identify, launch, and manage new amenity programs.Attend construction meetings, monitor dates and updates, and coordinate the installation and onboarding of new amenities.

• Manage and strengthen collaboration with vendors who provide services and goods. Serve as the employee and vendor point of contact, liaising between parties as necessary to remedy issues tactfully and promptly, as they arise.

• Analyze operational metrics and vendor relationships to identify efficiencies and to drive employee engagement.

• Provide coordination and support for delivery of amenities; Services include, but are not limited to: Retail Concepts, Company Store, Administrative Support.

• Maintain awareness of the workspace. Submit facilities, janitorial, and maintenance work orders as needed and/or communicate with appropriate partners to address issues.

• Respond to customer requests and complaints promptly through various communication channels with accurate and thorough information according to the specific request. Coordinate load-in, set-up, and strike of rotational vendors (i.e., Pop-Up Shop). Request building and/or equipment services as needed.

• Ensure client and company materials comply with client and company brand guidelines. Update internal team documents and tools as required.

• Utilize and maintain integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested.

• Follow security and emergency procedures as defined for the property. Respond to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

• Maintain records of vendor proof of insurance and contractual documentation in place, per requirements.

• Deliver orientations for new vendors. Provide overview of Host Experience service. Prepare on-boarding documentation, provide training, and troubleshoot for vendor teams to ensure a seamless experience.

• Perform other duties as assigned.

What You’ll Need:

+ High School Diploma or GED with up to 2 years of job-related experience.

+ Ability to follow basic work routines and standards in the application of work.

+ Communication skills to exchange straightforward information.

+ Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

+ Strong organizational skills with an inquisitive mindset.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator (Amenities) position is $33.65 per hour and the maximum salary for the position is $40.86 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)